Case Manager

Join to apply for the Case Manager (Personne gestionnaire de cas) role at Workplace Safety and Insurance Board (WSIB) Salary and Work Arrangement Salary Grade: 213 – From: $97,184.05 This role requires the successful applicant to commit to an in‑office work arrangement up to five days a week beginning in 2026. Locations Guelph – Unilingual Guelph – Bilingual Hamilton – Unilingual Hamilton – Bilingual Kingston – Unilingual Kingston – Bilingual London – Unilingual London – Bilingual North Bay – Unilingual North Bay – Bilingual Ottawa – Unilingual Ottawa – Bilingual Sault Ste. Marie – Unilingual Sault Ste. Marie – Bilingual St. Catharines – Unilingual St. Catharines – Bilingual Sudbury – Unilingual Sudbury – Bilingual Thunder Bay – Unilingual Thunder Bay – Bilingual Timmins – Unilingual Timmins – Bilingual Toronto – Unilingual Toronto – Bilingual Waterloo – Unilingual Waterloo – Bilingual Windsor – Unilingual Windsor – Bilingual About WSIB The WSIB’s mission is to support workers and employers when injury or illness happens on the job. We provide wage‑loss benefits, medical coverage, and practical support to help people recover and return to work. As one of North America’s largest insurance organizations, covering over five million people in more than 300,000 Ontario workplaces, we are committed to making workplaces safer and supporting recovery every step of the way. Why Work With Us? Grow your career through diverse opportunities and continuous learning Be valued and recognized for your contributions Work in a supportive, team‑focused environment Access comprehensive health, wellness, and a defined benefit plan Receive a competitive salary and, where applicable, a bilingual language bonus Opportunity: Case Manager Do you thrive in a fast‑paced environment, communicate clearly, collaborate effectively, and adapt quickly to changing situations? The Case Manager role at WSIB could be your next career move. What You’ll Do Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers. Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently. Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return‑to‑work outcomes. Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed. Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow‑through on all activities. Facilitate open communication between workplace parties, supporting a safe and sustainable return to work. Identify and address barriers to recovery and return‑to‑work, leveraging resources and expertise as required. Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner. Who You Are Sound decision‑making skills and the ability to weigh complex information. Exceptional communication (verbal and written) with empathy and clarity. Adaptability to evolving situations and client needs. Strong teamwork and collaboration within multidisciplinary teams. Demonstrated ability to follow through and deliver results. What You Will Bring Education University completion at undergraduate level. Experience Two years prior experience in adjudication or case management and customer service. Understanding of adjudication and case management processes, including decision making, gathering information, coordination, and advocacy. Education Equivalency Additional years of experience will be considered in place of levels of education on a 2:1 basis. For every level of education not completed, an additional two years of experience will be considered as equivalent, in addition to the minimum prior years of experience as set out in the job requirements. The minimum threshold for equivalency is a college diploma program of more than one year and up to two years. Commitment to Equity, Diversity and Inclusion We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. WSIB is committed to accessibility and inclusive practices under the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please let us know. Conflict of Interest Applicants must disclose any circumstance that could result in a conflict of interest. For questions, contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca. Privacy We collect personal information from your resume, application, cover letter and references to assess qualifications and comply with the Workplace Safety and Insurance Act, 1997. For privacy inquiries, contact the WSIB Privacy Office at privacy_office@wsib.on.ca. A criminal records name check is required prior to or after hiring. Application To apply, submit your application by the closing date. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industry Public Safety, Government Administration, and Insurance Referrals Referrals increase your chances of interviewing at WSIB by 2x. #J-18808-Ljbffr