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Reporting Consultant

1 month ago

Dartmouth, Canada ADP Full time

Reporting Consultant Join to apply for the Reporting Consultant role at ADP. As a Reporting Consultant, you'll work closely with clients and internal team members to create important reports that meet our clients’ business needs. This role involves using your analytical skills, collaborating with others, managing your time well, and taking responsibility for your work. Each day, you’ll work closely with clients to discover their business needs and help them find the best solutions that suit their specific requirements. You must be comfortable in a setting where numbers and results matter, be excited to learn new things, and manage changes easily. You will build trust, display professionalism, and communicate clearly with clients to achieve high satisfaction scores in a fast‑paced environment. What You’ll Do (Responsibilities) Call handling: use best practices to provide excellent service. Serve as a Subject Matter Expert, addressing requests from internal teams and external clients using ADP Reporting products. Time Management: ensure adherence to the schedule outlined by Workforce Management and meet call metrics set by the business unit. Build and maintain strong, healthy relationships with clients and internal partners; clearly define and meet expectations. Collaborate with internal support teams to solve client requests. Organize: maintain client requests within our record management system (CEH/SIEBEL). Learn: maintain knowledge and proficiency in Reporting and Analytics products. To Succeed in This Role (Qualifications) Bilingual – French and English. Proven track record for delivering superior customer service. Excellent time‑management skills. Aptitude to learn new software applications. Strong influencing, interpersonal, and organizational skills. Strong attention to detail. Strong bilingual communication (written and oral) in French and English. For Quebec candidates: French is required; English is also required for interactions with ADP’s headquarters and international sites. Bonus Points (Preferred Qualifications) Post‑secondary diploma or equivalent. 1–2 years of customer service experience. You’ll Love Working Here Because You Can Focus on your mental health and well‑being with support for well‑being. Join a company committed to giving back and impacting communities. Gain knowledge through ongoing training, development, and tuition reimbursement. Create, innovate, problem‑solve, and shape the future of work. Maintain work‑life balance with flexible arrangements. Go global: network with operations worldwide. Belong by joining one of ten Business Resource Groups. Apply Today Apply now To learn more about careers in Custom Reporting at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/client-service/ Diversity, Equity, Inclusion & Equal Employment Opportunity ADP is committed to an inclusive, diverse and equitable workplace. Hiring decisions are based upon ADP’s operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance. ADP provides equal employment opportunities regardless of any protected characteristic such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Ethics ADP upholds the highest ethical standards and full compliance with all applicable laws. Our values emphasize integrity and a respectful workplace. Learn more about our culture and values at https://jobs.adp.com/life-at-adp/. #J-18808-Ljbffr