Manager, IT Operations

Work Location: Mississauga, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description:

The Manager, IT Operations is responsible for leading a team of Database Administrators and Engineers supporting mission-critical Oracle and PostgreSQL database platforms across on-premises, cloud, and hybrid environments. This role ensures the availability, performance, security, recoverability, and operational excellence of enterprise database services that support business-critical applications. The successful candidate will provide strategic leadership, operational oversight, technical direction, and people management while driving continuous improvement, automation, regulatory compliance, and service reliability. The role requires close collaboration with infrastructure, application, cybersecurity, architecture, vendor, and business teams to deliver highly available and secure database solutions. Key Accountabilities:

Leadership & People Management

Lead, mentor, coach, and develop a team of database professionals supporting Oracle and PostgreSQL platforms. Establish performance objectives, development plans, succession planning, and career growth opportunities for team members. Foster a culture of accountability, collaboration, innovation, and continuous learning. Manage staffing requirements, resource allocation, workload prioritization, and operational coverage. Conduct performance reviews and provide ongoing feedback and coaching. Database Operations & Service Delivery

Oversee day-to-day operation of enterprise Oracle and PostgreSQL database environments. Ensure database platforms meet established Service Level Agreements (SLAs) for availability, performance, and recoverability. Lead incident, problem, and change management activities related to database services. Develop and maintain operational standards, procedures, and support models. Coordinate production support activities, including planned maintenance and emergency response. Platform Reliability & Performance

Ensure optimal database performance through proactive monitoring, capacity planning, tuning, and optimization. Drive continuous improvement initiatives to increase platform stability, reliability, and operational efficiency. Manage database lifecycle activities including installation, upgrades, patching, migrations, and decommissioning. Oversee implementation of high availability and disaster recovery solutions. Security, Risk & Compliance

Ensure compliance with enterprise security standards, regulatory requirements, and audit controls. Lead vulnerability identification, remediation, and patch management initiatives. Oversee database access controls, privileged account management, encryption, and data protection strategies. Support internal and external audits and remediation activities. Maintain operational risk registers and mitigation plans. Backup, Recovery & Business Continuity

Establish and maintain enterprise backup and recovery standards. Ensure successful execution and validation of backup and recovery processes. Lead disaster recovery testing and business continuity exercises. Ensure recovery objectives (RTO/RPO) align with business requirements. Cloud & Infrastructure Management

OCAC – Oracle Cloud at Customer is TD banks strategy for Cloud. Sound knowledge of Oracle EXACC such as X10 and X11 is required. Support database platforms deployed on-premises and within public/private cloud environments. Partner with infrastructure and architecture teams on cloud migration and modernization initiatives. Manage Oracle Cloud, Exadata, Linux, storage, and platform integration as required. Evaluate and implement emerging database technologies and operational best practices. Automation & Continuous Improvement

Promote Infrastructure-as-Code, automation, and self-service capabilities. Identify opportunities to reduce operational overhead through scripting, orchestration, and process automation. Drive adoption of monitoring, observability, and operational analytics solutions. Establish metrics and reporting to measure platform health and operational performance. Vendor & Financial Management

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