Intermediate National Property Claims Adjuster

Intermediate National Property Claims Adjuster Join to apply for the Intermediate National Property Claims Adjuster role at Aviva Canada. Experience Aviva Individually we are people, but together we are Aviva. These are our values – Care, Commitment, Community, and Confidence. At Aviva Canada we put people first – our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. The Opportunity Are you interested in a career in insurance, or are you already an insurance professional and would like to take your career to the next level? We have open roles for Intermediate National Property Claims Adjusters for our Customer Response – Property team. Aviva recognizes the importance of flexibility. This role will be hybrid – the best of both worlds. Must be able to work rotating shifts during the hours of 8:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays if needed. You will be responsible for claim settlement via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost‑saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service. Responsibilities Support our claims customer demand through a call‑center environment. Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines. Confirm coverage and compile FNOL information for incoming claims. Ensure data accuracy and issue payments to vendors, insureds and experts. Review and compile facts, policy, and technical reports; analyze estimates, value of claim and negotiate/settle accordingly. Advise and counsel customers on claim status; provide prompt, exemplary customer service and keep related parties informed. Ensure all correspondence is completed efficiently and effectively, including the creation of Critical Path, Proof of Loss and reservation of rights letters. Recognize questionable claims, subrogation and risk opportunities. Review case law to determine liability. Meet Property team performance expectations and contribute to team success. Adhere to and support attendance policies. Qualifications 2+ years of property claims experience. Experience handling Liability & Condominium claims. Completion of at least one CIP course (CIP designation completed or in progress). Ability to work in a fast‑paced environment to support customer demand. Strong customer service background. Excellent computer and organizational skills. Excellent oral and written communication skills. Bilingualism in English and French (asset). Knowledge of Cantonese, Mandarin, Korean & Punjabi (asset). Licenses for claims adjusting in any province (asset). Benefits Salary determined by experience, skills and internal equity. Compelling rewards package: base compensation, annual bonus eligibility, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Outstanding career development opportunities; support for professional development education. Competitive vacation package with option to purchase 5 extra days off per year. Employee‑driven programs focused on gender, LGBTQ+, origins, diversity and inclusion. Corporate wellness programs to support physical and mental health. Hybrid flexible work model. Additional Information Aviva Canada may use AI tools to assist in the recruitment process. Aviva Canada welcomes applications from all qualified individuals and provides accommodations for persons with disabilities at all stages of the hiring process and during employment. Contact your Aviva Talent Acquisition Partner to arrange accommodations. We appreciate your patience and interest if this role may not be actively hiring at the moment. #J-18808-Ljbffr