Directeur/trice de secteur

OverviewDirecteur/trice de secteur (Les Aliments M&M) / Area Manager (M&M Food Market) – M&M Food MarketReporting to Regional Store Operations, the Area Manager is responsible for a network of 12 to 15 M&M Foods corporate stores. This is a remote position requiring extensive travel to support and mobilize store teams across the region. The Area Manager acts as a critical link between Head Office and Store Operations, collaborating closely with Corporate Store Managers to strengthen their leadership skills and improve overall store performance.This position is responsible for achieving key financial and operational performance indicators, including sales targets, CVMM, EBITDA, dashboards, EEM audits, and meal advisor engagement. The Area Manager conducts regular store audits and inspections to ensure compliance with brand standards and works with store managers to develop and implement action plans for continuous improvement and operational excellence.RESPONSIBILITIES Customer experience Establish and build a relationship of trust with corporate store managers and employees by conducting relevant, targeted store visits with a strong operational component to improve business results. Conduct Store Experience Assessments (EEM) according to the frequency in annual plans. Focus areas include brand standards, the implementation/execution of the national program, and customer experience/satisfaction in stores. Observe, evaluate and rate stores according to the brand's standard audit. Guide meal consultants and store managers in the moment to educate and inspire behavior change. Communicate and raise awareness of brand standards and available resources to help corporate store managers address gaps. Identify gaps and opportunities to define root causes of operational standards and overall customer satisfaction; share results with the corporate store manager. Support and train corporate store managers on solutions to identified gaps (training tools, support and consultation templates, training on the Customer Experience Guide and the Au Menu platform). Prepare for store visits by reviewing financial performance, previous audit results, progress of the current action plan, dashboard metrics and prior EEM results. Report any ongoing actions not yet taken. Lead all aspects of new store openings and ensure new stores achieve business objectives. Visit stores according to their segmentation model. Communicate and influence store participation in company marketing plans and programs; initiate local store marketing where appropriate. Store profitability Establish specific business and financial objectives with corporate store managers. Propose operational improvements to increase same-store sales or reduce costs for the corporate store manager. Identify opportunities and best practices to improve store profitability (franchise and corporate). Conduct quarterly reviews with the corporate store manager. Coaching and development – partner engagement Coach and develop corporate store managers to deliver an exceptional customer experience and create individual development plans for corporate locations. Encourage store managers to provide development feedback to enhance leadership capabilities in their stores. Ensure corporate stores are properly staffed by following the approved selection process and contributing to hiring, development and retention of excellent meal consultants; maintain a pool of candidates ready to fill vacancies. Possible challenges Geography – large territories may require overnight stays. Ability to work with and influence diverse personalities. Ability to identify talent and help key people develop strong leadership skills. Ability to build strong, harmonious relationships with head office and the operations team. Stay up to date with brand standards, changes, marketing programs and promotions. Facilitate adoption of new company systems and tools by stores. Ability to lead workshops/presentations. Qualifications and skills 4 to 5 years of experience managing multiple units. Bilingual (English and French). Franchise system experience is a strong asset. Post-secondary education is preferred. Operations experience is an asset. Major account management experience is an asset. Strong communication and conflict management skills; ability to influence others. Ability to meet physical requirements of the role, including lifting boxes up to 40 lb, standing for long periods and walking. Valid driver’s license and a car in good condition. We thank all applicants for their interest in Les Aliments M&M; however, only those selected for an interview will be contacted. M&M Food Market is committed to providing accommodations for applicants with disabilities. Accommodations are available upon request for applicants participating in the selection process. Please note that any job offer may be subject to reference and background checks, including a criminal record check, as part of the selection process. Note: the original content also includes additional sections outside the job description, such as other job postings and generic notes which have been removed to focus on the role description. Seniority level Director Employment type Full-time Job function Other Industries Retail #J-18808-Ljbffr