Sales Associate i Oakridge Park

Overview Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Role Sales Associate Responsibilities SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador and demonstrates Coach's Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining productive relationships with customers. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value, and communicates current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross-selling; cross-sells and encourages beneficial product add-ons related to the customer's needs. Attends to the unique and individual shopping needs of each customer and manages multiple customers simultaneously. Follows up with customers consistently to influence/close the sale; flexes personal selling techniques to contribute to store financial results. Builds lasting relationships and leverages Coach's tools and technology to support relationship building and clienteling efforts. Promotes a team selling environment and fosters teamwork, trust, and collaboration with internal and external customers. Remains solution oriented and adaptable to changing business and store needs; welcomes feedback and maintains a professional demeanor at all times. Operations Ensures all daily tasks are completed without negatively impacting service or Coach standards. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards. Maintains a clean and tidy selling floor; adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures. Replenishes inventory on the sales floor as needed and supports Store Inventory Process by processing shipment, stocking shelves, replenishing the sales floor, and maintaining organization. Supports cash-wrap when needed to process purchases, returns, and exchanges; processes customer transactions such as Purchase, Return, Exchange, Found Order, etc. Prepares the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations. Competencies Drive For Results: Can be counted on to exceed goals successfully and is consistently a top performer. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers and builds trust and respect. Creativity: Generates new and unique ideas and adds value in brainstorming settings. Interpersonal Savvy: Relates well to all kinds of people and builds constructive relationships with diplomacy and tact. Learning on The Fly: Learns quickly, open to change, and analyzes successes and failures for improvement. Perseverance, Dealing with Ambiguity: Maintains momentum and composure in changing conditions and challenges. Additional Requirements Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie talkie, read price and product release sheets. Physical: Ability to execute at a fast pace; ability to maneuver the sales floor, stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers. Schedule: Flexible schedule including nights, weekends, holidays and high retail traffic periods. Notes Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Our Competencies for All Employees: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly. Our Competencies for All People Managers: Strategic Agility; Developing Direct Reports and Others; Building Effective Teams. Base Pay Range $17.65-$19.00 Req ID: 125069 Equal Opportunity Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position and made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com #J-18808-Ljbffr