Customer Experience Associate

Customer Experience Associate - Fernie, BC Join to apply for the Customer Experience Associate - Fernie, BC role at TD Securities. Location & Hours Work Location: Fernie, British Columbia, Canada Hours: 18.75 Line of Business: Personal & Commercial Banking Pay Details: $22.00 - $27.21 CAD Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services, while ensuring a positive customer experience. Job Description Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and provide an excellent customer experience? If so, we invite you to apply for the Customer Experience Associate role. We are looking for an all‑around champion who can understand customer needs and advise the best‑suited banking solutions for a positive customer experience. In This Role, You Will: Process financial transactions such as deposits, withdrawals, and bill payments according to standard operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence. Job Requirements High school diploma and/or 1+ years of relevant experience. An undergraduate degree or equivalent is an asset. Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet. A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations and requirements. Seniority Level Entry level Employment Type Part‑time Job Function Other Industries Investment Banking #J-18808-Ljbffr