Bilingual Client Support Specialist
23 minutes ago
Bilingual Client Support Specialist (1 year Temporary Full‑time) Join AutoTrader.ca as a Bilingual Client Support Specialist. This role is temporary for one year, full‑time, and is part of the AutoTrader.ca flagship platform, Canada’s #1 automotive marketplace attracting over 25 million visits each month. As a Customer Support Specialist, you will provide day‑to‑day customer‑focused support to specific clients and dealer groups doing business with AutoTrader. You will be the internal primary point of contact between the customer and AutoTrader, acting as a liaison for other staff who provide support, technical assistance, product setup, and account planning. You will prepare sales presentations, monthly reports, and analyze analytics regarding activity, ROI, and account guidance. Key Areas of Responsibility Investigate concerns and inquiries. Ask the right questions of clients and cross‑functional teams to determine the best course of action. Communicate resolution in a timely manner and troubleshoot account issues. Manage inbound communications (phone or email) from clients or dealer groups. Manage outbound communication with clients flagged for DNS or to provide follow‑up answers. Coordinate and liaise with cross‑functional departments to resolve technical, billing or order fulfillment issues. Escalate issues to the Manager of Customer Services or relevant departments as needed. Prepare and run reports and presentations for internal and client use. Analyze reports and provide recommendations to the Sales team. Flag optimization issues. Maintain accuracy of the client’s account information in AutoTrader CRM. Education, Experience and Technical Skills Very detail‑oriented and customer focused. Organized and able to manage client expectations. Self‑motivated and capable of working individually and as a team. Sense of urgency to resolve and investigate issues. College diploma. Solid verbal and written communication skills – English & French (required). MS Office experience; Excel is essential. Strong customer service and analytical skills. What’s In It For You… We understand that there is life at work and outside, and we support our employees to be their best. Benefits from Day 1 Gym discounts Employee and Family Assistance program Virtual wellness events Conferences & training budget Regular internal training programs Financial Planning 3% matching towards your pension and multiple forms of income protection. Competitive Salary Annual bonus structure 3% CPP matching Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position. Vacancy Status: This job posting is for an existing vacancy. #J-18808-Ljbffr
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Bilingual Client Support Specialist
2 weeks ago
Toronto, Canada People Corporation Full timeWe are seeking a Bilingual Client Support Specialist to join our Group Retirement Solutions team in Toronto, Montreal or Calgary. The Bilingual Client Support Specialist will be responsible for providing superior customer service and support for the day-to-day management of all new and existing retirement businesses for People Corporation. This role is the...
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Bilingual Customer Service Specialist
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Toronto, Canada Bilingual Source Full timeIntroduction Are you fluent in French and English and passionate about delivering top-tier service? Our client is seeking a Bilingual Customer Service Specialist to join their expanding Contact Centre team. This is a standout opportunity for service-driven professionals who want to grow within the mortgage and financial services space. What You'll Do You...
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Bilingual Client Support
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Toronto, Canada AutoTrader.ca Full timeA leading automotive marketplace in Toronto is looking for a Bilingual Client Support Specialist for a one-year temporary position. You'll provide essential customer support, acting as a primary contact for clients while resolving inquiries and optimizing account information. The ideal candidate should possess excellent communication skills in English and...
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Toronto, Canada Common Wealth Retirement Full timeA financial technology company is seeking a Bilingual Client Support Specialist to provide exceptional support to clients across phone, chat, and email. The ideal candidate is fluent in English and French, detail-oriented, and tech-savvy. Responsibilities include resolving client inquiries, documenting cases, and identifying recurring issues. The position...
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Bilingual Client Support Specialist
3 weeks ago
Toronto, Canada Common Wealth Retirement Full timeA financial technology company is seeking a Bilingual Client Support Specialist to provide exceptional support to clients across phone, chat, and email. The ideal candidate is fluent in English and French, detail-oriented, and tech-savvy. Responsibilities include resolving client inquiries, documenting cases, and identifying recurring issues. The position...
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Bilingual Client Support Specialist
3 weeks ago
Toronto, Canada Common Wealth Retirement Full timeA financial technology company is seeking a Bilingual Client Support Specialist to provide exceptional support to clients across phone, chat, and email. The ideal candidate is fluent in English and French, detail-oriented, and tech-savvy. Responsibilities include resolving client inquiries, documenting cases, and identifying recurring issues. The position...
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Toronto, Canada Common Wealth Retirement Full timeA leading financial technology company in Toronto is seeking a Bilingual Client Support Specialist to enhance the retirement experience for Canadian employees. In this role, you will communicate service offerings and resolve client issues across multiple channels including phone, chat, and email. Ideal candidates are fluent in English and French,...
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