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Apex Systems | Staff Technical Support Engineer

1 month ago


toronto, Canada Apex Systems Full time

Technical Support Engineer
Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working in jira, exposure to coding preferably in Ruby or Python strong problem solving abilities and proven experience in a similar technical environment to place at our client.

Start date: ASAP.
It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to dyba@apexsystems.As a key contributor within Our Client’s Platform Support organization, the Technical Support Engineer will play an essential role in troubleshooting and resolving technical queries and platform issues for our Enterprise Partners. Your expertise will enhance our support for a diverse array of products, from White label services to APIs and IoT solutions. Collaborating closely with Engineering and cross-functional teams, you’ll ensure seamless and effective subject matter expertise, driving continuous improvement and success for our most strategic accounts. The Platform Support team exemplifies Our Client’s commitment to "Rolling Up Our Sleeves" and "Going Far Together." They collaborate closely with Product and Development teams to deliver best-in-class support and solutions. Utilize statistical techniques to interpret and analyze data, providing actionable insights through ongoing reports.
Detect and assess trends or patterns within data sets to guide strategic decisions.
Efficiently manage stakeholder requests via the JIRA Service Desk, ensuring issues are resolved promptly.
Work with Product and Development teams to drive innovation by building new features and addressing bugs.

Bachelor’s Degree/Technical Diploma in a technical field or 4+ years of related practical experience.
In-depth knowledge of relational databases (e.g., PostgreSQL, Microsoft SQL Server).
Experience with managing multiple testing environments (UAT, prod, etc.).
Broad understanding of REST APIs and web technologies.
Proficiency in reading and understanding code in languages such as Ruby or Python.
Ability to communicate complex technical topics clearly to audiences of varying technical expertise.
Strong strategic planning skills, enabling simultaneous management of multiple projects.