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IT Help desk Engineer
4 months ago
Job Description
- Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner
- By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
- Setting up and preparing PCs/Laptop (hardware/software/connectivity) for newcomers and Renesas VN employees
- Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
- Understanding IT Storage/Warehouse organizing. Ability to manage and maintaining IT assets, IT accessories ...
- Installing software base on user requests
- Completing other technical tasks assigned by IT Supervisor/Manager and the Management;
Qualifications
- Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
- Have experience working on any HelpDesk or similar systems (example: ServiceNow, JIRA, ...)
- Basic knowledge in networking, server, corporate web tool/application, web filter, antivirus software, VPN ...
- Good knowledge in Operation System: Windows 10/11, Redhat, Ubuntu
- Good knowledge in writing scripting: PowerShell (Windows) and Bash shell (Linux)
- Have knowledge about any Cloning system or mass deployment is a plus
- Have knowledge in MS Office 365, Microsoft 365, AD Azure, Virtualize system is advantage
- Ability to utilize tools like Excel, Power Point, Power BI, Power Automate, Power Apps to write report and analyze it, is a plus.
- Good communication in English.(Toeic score over 500 is advantage)
- Bachelor of Computer Science, Information Technology related technical field.
Additional Information
Renesas Electronics Corporation empowers a safer, smarter and more sustainable future where technology helps make our lives easier. The leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at www.renesas.com.
Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.
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