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Department Manager, Convenience

1 hour ago

Vancouver, Canada NorthernNorthMart Full time

OverviewThe North West Company is hiring experienced department managers to relocate, live and work in a remote northern Canadian community. NWC provides relocation assistance, as well as food and housing allowances. Candidates must be legally entitled to work in Canada. This role is only open to candidates with 2+ years of experience in a manager role in a high volume retail/grocery environment.Compensation and PerksCompetitive salarySubsidized housingFood allowancePaid vacation travelBonusesAnd moreBank more of what you earn, with perks designed to help you achieve your financial goals faster, whether paying off student loans, saving for a house, travelling, or pursuing other plans.Key ResponsibilitiesThe Department Manager, Convenience is accountable for the successful day-to-day operation of the C-Store. This includes implementation of Company standards, management of Company assets, maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships.Provide excellent customer service by delivering on the Value Offer and prioritizing customer relationshipsDeal with customer complaints and requests quickly and effectivelyAddress and respond to all customer inquiriesSchedule department staff to maximize customer service and fulfill business needsEnsure an enjoyable shopping experience for customersManage the C-Store to maximize sales and profits. Responsibilities include ensuring readiness and maintenance of the Convenience Department, developing business plans to meet goals, protecting assets, monitoring gross profit and variances, managing invoices, completing inventories, and conducting regular price checks.Ensure the Convenience Department is ready for business, stocked and maintainedDevelop departmental business plans to meet or exceed sales and gross profit goalsProtect company assets: maintain and control inventoriesMonitor gross profit, address variances, and communicate with Category ManagerOversee invoicing accuracy and communicate variancesComplete Business Segment inventories as requiredPerform regular competitor price checks to protect competitive positionProvide input to Procurement and Marketing on sales trends and item requestsMonitor inventory levels and shrink; rotate stock for freshnessEnsure daily operating disciplines as described in the Best Practices Manual are consistently met.Support advertising campaigns and POP strategies as directedMeet operating goals by monitoring performance, merchandising, promotions, standards and controls; take remedial actions as neededEnsure product quality through proper ordering, receiving, inspection, handling, labeling, pricing and stock rotationFollow merchandise guidelines for all food resetsMaintain equipment and fixtures as directedMaintain 52-week files and recordsSupport, train and develop staffEnsure staff provide outstanding customer serviceProvide leadership to store team and support the Store ManagerRecruit, train, lead and develop C-store Department employeesMaintain ongoing communication with staff about key activitiesSupervise, coach, develop, and evaluate C-Store Department employees as requiredQualificationsWe’re looking for professional, organized workers with a healthy sense of adventure and a strong knowledge and experience base.A minimum of two years of experience in a high-volume grocery/retail environmentStrong customer service skillsRecord of bottom-line and sales results in previous rolesAbility to interpret a variety of instructions verbally and in writingComputer knowledge of Excel and OutlookStrong knowledge of grocery operating principlesAnalytical, problem-solving and decision-making skills with high attention to detailOrganizational, planning and prioritizing skillsExcellent written and verbal communication and interpersonal skillsDesire to develop an in-depth understanding of Northern/NorthMart customersCommitment to Northern/NorthMart\'s vision, mission, values and strategiesHighly motivated and adventurous; appreciation for small-town life in a culturally diverse setting is an assetWorking ConditionsWork in extreme conditionsLift 50+ poundsWork extended hoursOccasionally stand for long periodsUse full hand mechanicsHandle or reach with hands and armsWork in remote areasEquity, Inclusion and RelocationThe North West Company is committed to serving rural and remote communities across Canada’s north and supports relocation to multiple markets in the northern regions. Relocation arrangements will be made and paid for by the North West Company.To learn more about our commitment to Indigenous Peoples and our recruitment approach, please review our statements within the posting.We thank all applicants for their interest; however, only those selected for an interview will be contacted.Relocation notes: CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS OF ALBERTA, MANITOBA, ONTARIO, SASKATCHEWAN, QUEBEC, NUNAVUT, AND NORTHWEST TERRITORIES. RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY. #J-18808-Ljbffr