Area Technical Manager

Area Technical Manager (Ontario West) – Volkswagen Group Canada Inc. We love our cars, but it’s the people behind them who make them what they are. To build great cars, we need great people. That’s why Volkswagen Group Canada pays competitive salaries, offers fringe benefits, and provides unique opportunities for personal and professional growth. We encourage and reward initiative, creativity, teamwork and performance within a fast-paced, stimulating environment. Job Description The Area Technical Manager (ATM) will be a mobile technical subject matter expert serving the Volkswagen and Audi dealer network in their assigned area. The position focuses on working with dealership staff to develop and execute a resolution for technical concerns in a timely manner keeping all stakeholders in mind. The ATM primarily supports the technical resolution process and is actively involved with long term process and quality initiatives, including monitoring and reporting. The ATM will also support dealers with customer technical topics, perform pre‑analysis of vehicles in operation, and assist Field Service Representatives from the Factories with data collection for analysis. Responsibilities The ATM will be involved in in‑depth technical diagnosis and will work with escalated Technical Assistance Center (TAC) cases Support the Product Support (PS) team, Factory Field teams and Quality Groups as needed Supports, schedules and conducts joint visits with brand personnel Investigate and report on quality topics and service activities Gather information with documentation for quality groups Investigate and perform pre‑analysis on trends observed during dealer visits Report trends to Group After Sales (GAS) business units Collect parts for factory analysis Act as an information liaison between Group Technical Services and the dealer network Follow the dispatch and escalation process Assist the assigned dealer network in the diagnosis and root cause analysis Plan, contact and work with dealer personnel towards a repair resolution for vehicles Conduct in‑dealership technical coaching as required Collaborate with colleagues for effective problem solving Provide technical support to the VW and Audi brand aftersales field force on an as‑needed basis Partner with the VW and Audi brand customer relation teams to work through sensitive customer topics Support the Warranty group during corporate audits Support the CAMVAP process Keep up to date with automotive technologies and developments Prioritize and manage own workload to deliver quality results and meet timelines Record and document daily activities in the form of logs or other Support and report on other specific tasks (not listed) as required from time to time Travel extensively; relocation may be necessary for the ATM position Comply with policies and procedures Qualifications Certified Automotive Technician (inter‑provincial recognition) 3–5 years of automotive industry and dealership experience Bachelor's degree of a technical nature or equivalent experience (Masters non‑essential) Master Technician Status High Voltage trained Valid driver license Ability to speak, read and write English Understanding of automotive retail operations Proven automotive diagnostic background Problem‑solving, customer focus, results‑driven, process orientation and collaboration Analytical thinking, integration, influencing and negotiating skills Communication skills – interpersonal, presentation and written European (Volkswagen/Audi) technical product knowledge Master Volkswagen/Audi brand technician status BEV / Hybrid vehicle education and experience Computer savvy – skilled in software Other languages (French, German, Spanish, etc.) – asset Skills Process development Communications strategy Net Promoter Score Customer service and satisfaction Strategic thinking Product development process Quality control and monitoring Coordination and operational excellence Analytical thinking Technical support Customer handling skills Please note that we appreciate the interest of all candidates; however only those under consideration will be contacted. Volkswagen Group Canada Inc. is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal or local laws. Volkswagen Group Canada Inc. is committed to providing accommodations for people with disabilities during the application process. If you require an accommodation because of a disability, we will work with you to determine what reasonable accommodation may be available to meet your needs whether you are an applicant or an employee. Applicants should make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the recruiter who will consult with you to determine an appropriate and reasonable accommodation. #J-18808-Ljbffr