Account Growth Specialist

Are you an operationally minded growth professional who loves tracking user journeys, managing HubSpot automation engines, and directly executing inbound and outbound plays to scale active customers and prospects into corporate revenue?

MASV is the lightning-fast, secure file transfer platform built to move massive files instantly. Trusted by thousands of high-profile global creators, production houses, and enterprise teams, we operate a highly successful Product-Led Growth (PLG) model. We are seeking a hybrid market developer to join our Marketing organization as an Account Growth Specialist to act as our primary "Prospect Journey Accelerator."

Role Overview

Reporting directly to Marketing, this is a mid-level, high-impact role designed for an analytical communicator. You will sit at the absolute center of our product-led funnel, owning the expansion of our existing global customer base.

You will act as a market developer across our active ecosystem by pairing rapid inbound PQL conversion with targeted outbound prospecting (cold calling, targeted email, and custom outreach). Your primary mission is executing high-impact plays to transition high-volume self-serve accounts (LTV1) and net-new target prospects into long-term corporate agreements (LTV2).

Key Responsibilities

1. Inbound & Outbound PLG Expansion (40%)

• Targeted Outbound Upgrades: Proactively research and execute data-driven outbound expansion campaigns—maintaining a minimum pace of 30 targeted contacts per day across email, video, phone, and direct engagement to guide existing high-volume self-serve users to larger enterprise infrastructure tiers.
• Inbound PQL Conversion: Monitor active user behaviour data to instantly spot high-intent Product-Qualified Leads (PQLs) and deploy personalized outreach to accelerate their corporate adoption.
• Pre-Sales Consulting: Conduct consultative discovery conversations with existing accounts to map out their complex media workflows, positioning MASV's enterprise-grade infrastructure before routing mature deals to our sales ecosystem.
• Commercial Support: Partner with Customer Success and sellers to manage commercial renewal cycles and proactively eliminate product adoption barriers before contract expiration.
• Inbound Qualification: Proactively assess and qualify inbounds to assign them to the right seller or partner.

2. Growth Operations & HubSpot Management (40%)

• Own the Stack: Act as the primary technical owner for database hygiene, list segmentation, and product-data integration triggers within HubSpot and Unify.
• Streamline Workflows: Build and manage clean operational workflows to ensure accurate pipeline velocity tracking and sales forecasting for GTM leadership.
• Data Feedback Loops: Analyze conversion metrics and provide structural, data-driven feedback to help marketing leadership optimize future go-to-market execution.

3. Customer Nurturing & Lifecycle Automation (20%)

• Automated Lifecycles: Design, execute, and monitor automated email onboarding and nurturing sequences inside HubSpot to systematically increase user lifetime value (LTV).
• Friction Elimination: Constantly audit the customer journey to identify drop-off points, utilizing targeted messaging and content to increase overall pipeline velocity.

Core Performance Metrics (KPIs)

• Pipeline Velocity: The acceleration rate of prospects moving dynamically through the revenue funnel.
• Expansion Revenue Share: Percentage of total new ARR derived from upgrades, outbound tier expansions, and add-ons.
• Lead Conversion Rates: Velocity and volume of moving users successfully from initial usage to enterprise tracks.

What You Bring to the Team

• SaaS Experience: Minimum 3+ years of relevant experience within a fast-paced B2B SaaS environment working in Account Management, Inbound/Outbound Sales Development, Growth Marketing, or a highly communicative Market Development capacity.
• Systems & Tools: Proven, hands‑on proficiency in building automated email workflows, handling list segmentation, and running data reporting in HubSpot is mandatory. Prior experience with Unify is a plus, though full training will be provided if you don't have experience with it yet.
• Assets: Prior exposure to ERP environments like NetSuite or connecting NetSuite data with CRM platforms is a significant plus, but not required.