Hospital Director of Operations, Veterinary Medicine

Hospital Director of Operations, Veterinary Medicine The Animal Emergency Clinic in Fraser Valley, Langley, BC is hiring a Hospital Director of Operations. This visionary leader will oversee day‑to‑day operations at one of our outstanding veterinary hospitals, ensuring the highest quality of care while driving financial and operational excellence. The ideal candidate brings extensive experience in matrixed organizations, a passion for veterinary medicine, and a track record of building collaborative, high‑performing teams. As part of Ethos Veterinary Health, you will play a critical role in envisioning the future, driving innovation, and engaging cross‑functional teams, including support center colleagues, to foster an environment of excellence and compassion. About Us AEFCV is a leading AAHA accredited veterinary facility that has provided emergency and critical care to over 100 general practices in the Lower Mainland and Fraser Valley since 1996. Our 8,000 sqft hospital is equipped with state‑of‑the‑art tools, a large blood bank, and is one of the busiest standalone emergency hospitals in Western Canada. We operate 24/7 with a dedicated team committed to the highest standard of emergency and critical care medicine. What’s in it for you? A competitive salary up to $115,000 CAD RRSP Matching Program, Comprehensive Extended Health Benefits (Medical, Dental, Vision), Health & Wellness Benefit (annual allowance) Employee Assistance Program (professional counseling) Continuing Education Opportunities Paid Licensing and Renewal Fees for Qualified Staff Paid Vacation and Sick Days Uniform Allowance Generous staff discounts on services and products, including staff pet facilities Key Responsibilities Envision – Strategic Leadership & Decision‑Making Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations. Make high‑quality, evidence‑informed decisions that shape long‑term hospital strategy and deliver sustainable results. Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose. Transform – Innovation & Operational Excellence Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices. Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience. Use data and key performance metrics to guide decision‑making and improve hospital‑wide effectiveness. Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high‑quality care and service. Engage – Cross‑Functional Collaboration & Communication Build strong, trust‑based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders. Foster transparent communication across all levels of the hospital, aligning teams toward shared goals. Balance diverse stakeholder perspectives to support inclusive, strategic decision‑making. Develop – Talent Growth & Team Culture Develop and lead a high‑performing hospital team by investing in coaching, mentorship, and continuous learning. Build a hospital culture rooted in trust, accountability, curiosity, and personal growth. Identify and grow future leaders while supporting staff development at every level. Drive – Operational Execution & Accountability Drive execution of hospital priorities with urgency, discipline, and focus on outcomes. Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long‑term sustainability. Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities. Inspire – Culture, Vision & Leadership Presence Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose. Lead by example – bringing optimism, compassion, and clarity to your leadership. Foster a resilient and mission‑driven culture that embraces change and celebrates collective success. Qualifications Education: Bachelor’s Degree ideal; advanced degree (MHA, MBA) a plus. Experience: 5–10+ years of senior leadership in veterinary hospital operations, healthcare, or retail, ideally in a multi‑specialty or matrixed setting. Skills: Proven ability to lead cross‑functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Strong business acumen with demonstrated success in managing hospital financials, budgeting, and full P&L accountability. Ideal Background: Proven experience building and scaling high‑performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA. This is more than an operational role – it’s a mission‑driven leadership opportunity to envision the future of veterinary care, drive innovation, and inspire teams to deliver exceptional outcomes. If you’re ready to lead with purpose, we invite you to apply. We are partnered with Ethos Veterinary Health, a premier network of over 140 specialty and emergency hospitals across North America. Ethos delivers state‑of‑the‑art technology and a scientific, evidence‑based approach to unparalleled care. Discover more at EthosVet.com. #J-18808-Ljbffr