Personal Banking Associate

Personal Banking Associate Join TD Canada Trust as a Personal Banking Associate in Vancouver, British Columbia. Work Location Vancouver, British Columbia, Canada Hours 37.5 hours per week Line of Business Personal & Commercial Banking Pay Details $45,700 – $61,000 CAD per year Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services, referring customers to the appropriate team member or internal bank partner while ensuring a positive customer experience. Typical Day – Responsibilities Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions. Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters. Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking. Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management. Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence. Participate in the timely and accurate completion of business processes and procedures. Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics. Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives. Job Requirements High School diploma and/or 1+ years of relevant experience. Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months. Post‑secondary or undergraduate degree (in related field) preferred. Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet. Knowledge of banking solutions and processes to advise customers. Self‑starter who works independently in a dynamic work environment through strong administrative, organizational, planning and time‑management skills. Diligent, effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities. Strong communicator with established customer‑experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner. Additional Information TD is deeply committed to being a leader in customer experience and to supporting professional growth. We offer a total rewards package that includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Training & Onboarding We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview and will communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr