Remote Level 2 IT Support Technician
7 days ago
Quebec, Capitale-Nationale, Canada
Present
Full-time
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
By continuing, you agree to our Terms & Privacy Policy.
Elevate your career working 100% remotely with Present as a Level 2 IT Support Technician. Enjoy a 4-day work week while being part of a collaborative technical support team.
Present is expanding its managed services and seeks a Level 2 technician to join its supportive remote team. Your role will center on responding to customer support requests and diagnosing various IT issues. You will also manage ticket follow-ups efficiently and contribute to process optimization within the team.
Key Responsibilities
• Respond swiftly to customer technical support requests
• Diagnose and resolve IT issues for clients
• Qualify incidents and escalate as needed
• Ensure timely completion of support tickets
• Participate in process optimization initiatives
Requirements:
• One year of experience in a technical support role
• Knowledge of networking and virtualization technologies
• Familiarity with Windows and Linux operating systems
• Fluency in French and English
• Strong communication and resourcefulness skills Be a key player in a dynamic IT environment at Present and enhance your technical expertise remotely. #J-18808-Ljbffr
Key Responsibilities
• Respond swiftly to customer technical support requests
• Diagnose and resolve IT issues for clients
• Qualify incidents and escalate as needed
• Ensure timely completion of support tickets
• Participate in process optimization initiatives
Requirements:
• One year of experience in a technical support role
• Knowledge of networking and virtualization technologies
• Familiarity with Windows and Linux operating systems
• Fluency in French and English
• Strong communication and resourcefulness skills Be a key player in a dynamic IT environment at Present and enhance your technical expertise remotely. #J-18808-Ljbffr