Membership Director

Benefits:Bonus based on performanceFlexible scheduleOpportunity for advancementTraining & developmentThe Full Time Membership Director plays an important role in accelerating growth for a territory of KidStrong Centers. This position is ultimately responsible for meeting and exceeding goals and targets related to member growth, retention, and community engagement. In this critical position, the Membership Director will demonstrate a deep understanding and passion for the KidStrong brand and curriculum in order to meet and exceed sales goals. The Membership Director must have a laser focus on meeting and exceeding numbers and be obsessed with lead generation and follow up. Flawless maintenance of company generated leads is a must. Dedication to building the lead pipeline through community engagement and self-generated partnerships is required. This is not a 9a-5p job. For the Membership Director to be successful, making calls and interacting with parents when they are available (mornings, evenings, and weekends) is required. This is a hybrid role with in centre time at KidStrong Symons Valley.Responsibilities:Drive membership sales through high-volume outbound phone calls on inbound leads (50+ calls/texts/day is typical effort)Execute sound communication with the centers they support to ensure observations, trials, and new members receive a world-class experience when starting their KidStrong journeySelf management and motivation to exceed KidStrong sales targetsOversee the sales process and systemsManage sales data and have ability to present to regional leadership an assessment of sales results and plans to drive the overall portfolio performanceWork closely with Area Developer and General Managers on seamless process in scheduling observations, trials, and enrollments by managing and following up on inbound leads, and complying with KidStrong Sales recommended processesRespond and follow through in a timely manner with all KidStrong owner requests and client/lead requestsProvide and maintain the highest level of customer service beyond the sale to protect brand integrityWillingness to pitch in to support center level initiatives i.e. center maintenance, training, etc.Sales Coordinator will work 5 days per week with one of these days on a weekend with specific hours based on the needs of the centers they supportDependable attendance to team meetings and community eventsQualifications:2+ years of experience in health, fitness, or hospitality sales is strongly preferredAvailability to work the schedule required. This is not a 9a-5p job. Mobility to support the territory is required.Experience with the following systems is preferred but not required; ZenPlanner, Sales Messenger, HubSpot, Google Sheets/Docs/Slides, and auto dialer systems.Prior experience in outbound phone sales is strongly preferred (50+ calls/day is typical effort)Proven track record of exceeding sales targets/quotaStrong sales mentality and comfortability with outbound sales effortsDemonstrated urgency during promotional cycles to maximize return on ad spendExcellent verbal and written communication skillsEntrepreneurial spirit with open, participative leadership style and drive for excellenceStrong work ethic, integrity, and professional demeanorPractical work experience using Microsoft Office ProductsPrior CRM experience (Salesforce, etc.) is strongly preferredCompetencies:Competitive – Strong internal drive and desire to grow KidStrong member baseResult Driven Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; listens and gets clarification; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits work for spelling and grammarPassionate/Professional – Approaches others in a positive manner and treats others with respect and consideration; maintains positive presence under pressure; accepts responsibility for own actions; exhibits high level of ownership; follows through on commitments; gives and welcomes feedbackOrganized – Prioritizes and plans work activities; develops realistic action plans; sets goals and objectives; laser focused on plan and execution to deliver results in a timely manner; comfortable calling an audible; continuing or adjusting the play after the audible is called; embraces innovation and a quickly-changing landscape; best idea winsResilient – Optimistic; solution-based mindset; strong rebound after setbacks and welcomes learning opportunitiesActive Listener – Balances team and individual responsibilities; exhibits objectivity and openness to other’s views; contributes to building a positive team spirit; supports everyone’s efforts to succeed; puts success of team above own interests; able to build morale and group commitments to goals and objectivesCommunity Builder – An innate desire to care for and connect KidStrong families; represents KidStrong with pride and passion in the community and at all timesOther Details:Supervisory Responsibilities: This position will not directly supervise any employees.Sphere of Interaction: The Sales Coordinator will work closely with other leadership within the Region, KidStrong families, and potential members. #J-18808-Ljbffr