Manager, Engineering, Customer Insights

When applicable, Bombardier promotes flexible and hybrid work policies. Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. Bombardier’s Benefits Program With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: Insurance plans (Dental, medical, life insurance, disability, and more) Competitive base salary Retirement savings plan Employee Assistance Program Tele Health Program Do you want to take an active role in shaping the future of business aircraft? Join the team that sets the industry benchmark in customer and market insight. With your help, we will develop and champion highly effective product, market and sales strategies that will secure Bombardier’s leadership position in business aviation. What are your contributions to the team? As Manager, Customer Insights, you will lead a team dedicated to gathering, analyzing, and transforming customer, market and financial data into actionable insights that drive strategic decisions and sales across Bombardier. Your work will empower the organization to anticipate customer needs, enhance experiences, and identify growth opportunities in both existing and emerging markets. You will provide world-class analysis and recommendations to influence critical business decisions as well as customer purchase decisions, with a focus on understanding customer behavior, market dynamics, and competitive positioning. You are involved in the customer journey from start to finish - from ideation regarding strategic visioning relative to product roadmap, to the identification of qualified buyers, outreach / nurturing strategy, to sales support in winning business. Key Knowledge Areas Customer needs, expectations, and behavioural patterns Market trends and competitive landscape Data analytics methodologies and tools Opportunities for cross-platform or cross-industry insights Customer Insights sits at the intersection of corporate strategy, marketing, lead generation, and data analytics, making this role pivotal in shaping Bombardier’s customer-centric approach. As such your responsibilities will include but are not limited to: Lead a team of skilled professionals specializing in data analytics, customer research and customer outreach Develop and execute a comprehensive customer insights strategy aligned with Bombardier’s business objectives Gather and analyze customer data from multiple sources (surveys, CRM, social media, transactional data, etc.) Identify emerging trends, pain points, and opportunities to improve customer experience and loyalty Translate complex data into clear, actionable insights for senior leadership and cross‑functional teams Collaborate with marketing, sales, and product teams to integrate insights into go‑to‑market strategies Develop detailed business planning analysis that will influence customer purchase decisions, using their historical or anticipated business aviation and financial needs Design and oversee customer feedback programs (focus groups, surveys, trade shows) Build predictive models and dashboards to monitor customer behaviour and market shifts How to thrive in this role? University degree in Business, Marketing, Engineering, Data Analytics, or related field; advanced degree (MBA or equivalent) is an asset 5–10 years of experience in customer insights, market research, or data analytics, including 2 years in a leadership role Strong expertise in data analysis tools and statistical methods Proven ability to synthesize complex data into clear narratives and actionable strategies Excellent business acumen and strategic thinking skills Strong communication skills in English (French is an asset) Ability to influence decisions across multiple stakeholders without formal authority Passion for aviation and understanding of business aircraft customers is a strong asset Now that you can see yourself in this role, apply and join the Bombardier Team Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals. Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. Job Manager, Engineering, Customer Insights Primary Location Administrative Centre (CA) OrganizationAerospace Canada Shift Employee Status Regular Requisition 10726 Manager, Engineering, Customer Insights #J-18808-Ljbffr