Senior Product Manager

About Tekion Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Introduction Lead the strategy, development, and execution of key product initiatives that drive customer value and support business objectives. Collaborate cross-functionally to deliver impactful product solutions, ensuring alignment with market needs and company goals.

Key Roles & Responsibilities

Serve as the product domain expert for dealership Fixed Operations workflows, including service lane operations, repair order management, technician productivity, parts inventory, parts sales, warranty administration, customer pay service, and dealership service performance optimization.

Deep understanding of dealership Parts and Service workflows, including appointment scheduling, repair order lifecycle management, parts procurement and inventory management, technician workflows, warranty administration, and customer service delivery.

Experience working in the automotive industry and dealership management systems, with strong subject matter expertise in dealership Fixed Operations, including parts management, service department workflows, repair orders, technician dispatching, warranty processes, inventory control, and customer service operations.

Experience building scalable, user-facing, B2B products supporting dealership Parts, Service, and Fixed Operations workflows for Canadian automotive dealerships.

Basic Qualifications

6-8 years of experience in product management, including ownership of major product lines or features

Strong background in SaaS, cloud platforms, or enterprise technology products

Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degree preferred

Proven success in developing and scaling products in cross-functional environments

Strong analytical, leadership, and communication skills

Experience with Agile methodologies, product lifecycle tools, and data-driven decision-making

Bilingual French and English required because the role involves regular communication with English-speaking colleagues, stakeholders and cross-functional teams located outside Quebec.

Perks & Benefits

Competitive compensation and generous stock options

100% employer-paid top-of-the-line medical, dental and vision coverage

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

Work on the latest and coolest technologies - everything is home-grown and built ground-up

A dynamic work environment with a strong sense of community and collaboration

The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

Exciting opportunities for career growth and development

Description Du Poste Diriger la stratégie, le développement et la mise en oeuvre des principales initiatives liées aux produits afin de créer de la valeur pour les clients et de la soutenir les objectifs d’affaires. Collaborer de façon transversale avec différentes équipes afin de livrer des solutions produit ayant un impact réel, tout en assurant leur alignement avec les besoins du marché et les objectifs de l'entreprise.

Responsabilités Principales

Agir en tant qu'expert(e) produit pour les processus liés aux Opérations Fixes (Fixed Operations) des concessionnaires, notamment les opérations de l'aire de service, la gestion des bons de réparation, la productivité des techniciens, l'inventaire des pièces, les ventes de pièces, l'administration des garanties, le service payé par le client et l'optimisation de la performance du service chez le concessionnaire.

Posséder une connaissance approfondie des processus des départements des Pièces et Service, notamment la prise des rendez-vous, la gestion du cycle de vie des bons de réparation, l'approvisionnement et la gestion des inventaires de pièces, les processus de travail des techniciens, l'administration des garanties et la prestation du service à la clientèle.