Hotel Reservations Agent Sun Peaks
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Hotel reservations expertise shapes guest experiences at Sun Peaks Grand, where you will handle accommodation enquiries and tailor bookings onsite year round. Serve as an early guest contact while using reservation systems, including Opera, to create seamless stays for resort visitors.
The Reservations Agent supports accommodation bookings and guest service at Sun Peaks Grand Hotel. You will assist with restaurant, activity, and service reservations while sharing pricing and promotions with Room Division colleagues. The position also includes Front Desk support, guest queries, and reservation communications.
Key Responsibilities:
- Assist guests with holiday bookings and tailored accommodation reservations
- Monitor reservations emails, voicemails, extranets requests, and bookings
- Handle gift certificate purchases, disputes, and customer queries professionally
- Support Front Desk check ins, check outs, and guest requests
- Communicate guest trends, concerns, and requests to supervisors
Requirements:
- Front Office or equivalent customer-facing experience
- Working knowledge of hotel systems, specifically Opera, is beneficial
- Proficiency with computer systems, including Microsoft Office
- Strong interpersonal skills and exceptional guest service focus
- English fluency; multilingual ability is an asset
Bring organized guest service, reservation systems knowledge, and attentive communication to the Reservations Agent team at Sun Peaks Grand.
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