Senior Manager, Change Management

4 weeks ago

Toronto, Ontario, Canada Cadillac Fairview Full time

Toronto - 20 Queen Office
Toronto, ON M5H3R4, CAN

Description

Role Impact:

The Senior Manager, Change Management will play a key role in ensuring Finance Transformation projects meet and sustain their business objectives by supporting employee adoption of key changes. Reporting to the Finance Transformation Lead, the successful candidate will be responsible for the change management approach and deliverables for finance transformation projects to increase awareness, generate support, and optimize adoption. The role is also responsible for Finance Transformation program communication plan and content. This role partners and collaborates with business and technology leaders to provide practical change management support that enable successful project and program outcomes.

What you will deliver:

  • Deliver against multiple, simultaneous projects, providing expertise and managing the change management workstream, and deliverables, through all project phases
  • Create change management approach and plans for the project(s), ensuring alignment to transformation program schedule, budget, and success metrics
  • Build and execute on change management plans and activities, coordinating efforts across Finance, Operations, Development, Investments, Data & Technology and HR
  • Evaluate the change management risks to project outcomes. Build plans to mitigate risks that present a significant threat to program outcomes
  • Define the case for change for projects, including the benefits for the business and key stakeholders. Ensure messaging aligns with transformation program and other narratives
  • Identify key stakeholders for the project and seek to understand support level and concerns. Develop and deploy tactics to build support and manage anticipated resistance
  • Assess change impact to project stakeholders. Identify the most critical behaviour changes to support adoption. Build and execute actions to enable behaviour changes, including training plans and content
  • Collaborate to build and manage the transformation program communication plan, standards, tools, and repositories. Build detailed project communication plans that create two-way information flow with impacted stakeholders across digital and non-digital channels
  • Develop and deliver project and program change communication content. Lead and support activities and events to build awareness, understanding and commitment to the change
  • Establish metrics and performance-tracking mechanisms (e.g. communication effectiveness, adoption) to assess the effectiveness of change management approach, adjusting approach as needed for optimal change results
  • Monitor and manage timelines/schedule to keep projects on track by prioritizing change related tasks and key activities
  • Coach Finance Analysts to apply program change management standards and produce change support documentation and deliverables where appropriate
  • Participate in project post-implementation reviews and recommend opportunities for improvement
  • Develop and maintain excellent working relationships with multiple stakeholder groups across the business, technology, external resources and third-party contractors or consultants

What your strengths are:

  • Degree in a related field, including Finance or Business
  • Successful track record and minimum 8 years in supporting large scale, cross functional change initiatives
  • Experience in leading cross-functional partners/indirect reports in team project-based work environment
  • Experience and knowledge of change management and communications principles and methodologies, change-related certification preferred
  • Experience and knowledge of process improvement principles and methodologies (i.e. Six Sigma, LEAN)
  • Acute Finance function acumen and process acumen, CPA preferred

What you need to succeed:

  • Strong collaboration skills with the ability to influence others to a common deliverable and goals
  • Good business acumen, understanding of financial practices
  • Flexible and adaptable, able to work in changing conditions
  • Ability to create and articulate messages to a variety of audiences in both verbal and written format
  • Ability to develop written and visually appealing communications and training content
  • Proactive contributor, with high attention to detail. Can bring clarity to ambiguous situations
  • Strong stakeholder management skills. Can develop and maintain exceptional working relationships with stakeholder groups across functions and levels

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

  • Aim Higher– we strive to exceed expectations
  • Own Your Expertise– we empower ourselves and each other
  • Collaborate Effectively– we bring the right people together to get the right results
  • Engage with Empathy– we objectively consider the needs of others
  • Embrace Change– we drive, learn from, and adapt to change

At CF you'll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.

CF isan equal opportunity employerand is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email cfcareers@cadillacfairview.com.

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