Assistant Vice President

Assistant Vice President (AVP), Fraud Strategy and Operations The AVP, Fraud Strategy and Operations is a senior leadership role in Manulife Bank, reporting to the VP Operations. The role is responsible for developing, implementing, and overseeing the Bank’s 1st line of defense fraud strategy and operational framework. The position ensures robust fraud prevention, detection, and response capabilities while maintaining compliance with regulatory requirements and aligning with enterprise risk objectives. The AVP will lead cross‑functional initiatives to strengthen fraud controls, optimize operational efficiency, and drive innovation in fraud management practices. Position Responsibilities Strategic Leadership Develop and operationalize the Bank’s 1LoD fraud strategy aligned with business objectives and regulatory standards. Provide strategic direction for fraud prevention, detection, and mitigation programs across all fraud typologies. Partner with Bank senior leadership to integrate fraud risk considerations into organizational planning and publish annual fraud plan. Serve as the central point of accountability for fraud risk, aligning with CEO and Board expectations for integrated risk oversight. Upgrade executive reporting to include KRI/KPI, forecasts, heatmaps; monthly performance packs. Operational Oversight Lead fraud operations teams responsible for alert management, investigations, and case resolution. Ensure timely and accurate reporting of fraud incidents to internal stakeholders and regulatory bodies. Oversee fraud stress testing and scenario planning to assess resilience. Governance And Compliance Establish and maintain governance frameworks for fraud risk management. Adopt COSO/ACFE framework; schedule semi‑annual external benchmark reviews and formal law‑enforcement engagement. Collaborate with the Global Anti‑Fraud Office, Bank Compliance and other oversight bodies. Innovation And Analytics Drive adoption of advanced fraud detection tools, analytics, and automation by investing in advanced AI/ML detection; implement model governance & drift dashboards; automate triage/reporting. Dominate monitoring of fraud model performance and implement corrective actions as needed. Identify emerging fraud trends and develop proactive strategies. Leadership And People Management Build and mentor a high‑performing fraud strategy and operations team. Foster a culture of accountability, collaboration, and continuous improvement. Launch certification‑backed curriculum and publish competency matrix. Required Qualifications Bachelor’s degree in Business, Finance, Risk Management, or related field. centric 10+ years of experience in fraud management, risk, or compliance within financialлас services. Certified Fraud Examiner (CFE) preferred. Proven track record in strategic planning and operational leadership. Strong knowledge of fraud detection systems, regulatory frameworks, and operational risk. Advanced analytical and problem‑solving skills. Excellent communication and stakeholder management abilities. Strong strategic thinking and execution skills. Demonstrated risk management and compliance expertise. Proven leadership and team development capability. Advanced data‑driven decision‑making skills. Excellent collaboration and influence abilities. Commitment to innovation and continuous improvement. Fluency in English and French is a strong asset (mandatory for Québec). When You Join.mm Our Team We’ll empower you to learn and grow the career you want. We’ll recognizeargent and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace diversity and foster an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation, and we administer all practices without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion oruminate. We also offer eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer retirement savings plans, paid time off, statutory leaves, and U.S.‑specific paid time off provisions. We prioritize removing barriers to provide equal access to employment. A Human Resources representative will work with applicants requesting a reasonable accommodation during the application process. All information shared will be stored and used in accordance with applicable laws. Contact recruitment@manulife.com for accommodations. Salary Range $129,800.00 CAD - $241,200.00 CAD (Ontario, Toronto). Actual salary will vary based on local market conditions and job‑related factors. Employees also have the opportunity to participate in incentive programs. Seniority level Executive Employment type Full‑time Job function Legal Industries envie insurance #J-18808-Ljbffr