Sr. Technical Consultant, Risk

Sr. Technical Consultant, Risk & Resilience Expert Services Responsibilities Develop solutions for our customers through technical configuration of the Risk & Resilience products Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization Advise customers in their efforts to take advantage of the ServiceNow Risk & Resilience solutions’ standard capabilities in their efforts to improve their Risk & Resilience processes Participate in customer design workshops focused on ServiceNow Platform and Risk & Resilience solution technology Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems Develop required workspace components using UIB and otherwise to meet the acceptance criteria Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution Juggle multiple and complex projects/initiatives Promoting continuous improvement practices for delivery/engagement materials Supporting specific services sales activities when required Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 50% travel annually, driven by customer needs and internal meetings Qualifications Canadian citizenship Bilingual (English/French) – advanced proficiency in both spoken and written communication Current active ServiceNow certifications: Certified System Administrator (CSA) Certified Implementation Specialist in Risk and Compliance (CIS-RC) At least 5 years of ServiceNow configuration/development experience for complex, highly-capable, technologies – inclusive of integrations At least 3 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies Proficiency in ServiceNow scripting and Glide Scripting Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity Proven team player and team builder We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. Equal Opportunity ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr