Operational Resilience, Readiness and Response Practitioner

Operational Resilience, Readiness and Response Practitioner Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the operational resilience programme, ensuring it is aligned with Sky's strategic objectives. Develop high‑quality presentation materials and reports for senior leadership, summarising programme progress, challenges, and recommendations. Standardise templates, processes, and formats for resilience documentation to ensure clarity and consistency across departments. Work closely with stakeholders to gather necessary information for resilience materials, ensuring all documentation reflects the latest programme developments and aligns with best practices. Assist in the preparation of training materials, guidance documents, and procedural manuals that support the operational resilience programme. Support the creation of reports and dashboards that communicate key resilience metrics and performance indicators to senior management. Participate on a rotational basis in the team’s On‑Call programme, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Support the Operational Resilience team's use of Artificial Intelligence by creating materials to assist the training and testing of multiple business areas. What you bring A strong understanding of Operational Resilience and Crisis Management, including resilience frameworks, incident response structures, escalation processes and continuity planning. Excellent communication skills with the ability to create clear, concise, and compelling documents and presentation materials for senior stakeholders. Strong writing and editing skills, producing polished materials that clearly communicate complex ideas in a simplified manner. Attention to detail and a keen eye for consistency, accuracy and format. Proactive self‑starter attitude, capable of working independently and iteratively to meet high delivery standards. Strong organisational skills to manage multiple tasks simultaneously and keep documentation up‑to‑date. Collaborative mindset, working with various teams to ensure unified operational resilience documentation. Solution orientated, identifying areas for improvement in documentation processes and suggesting enhancements. Preferred Qualifications / Experience A degree in a related field such as Business or a similar discipline. Experience producing professional documentation or materials for internal or external stakeholders. Ability to communicate to a range of stakeholders. Rewards Sky Q subscription. A generous pension package. Private healthcare. Discounted mobile and broadband. Access to exclusive Sky VIP rewards and experiences. How you'll work We offer a hybrid working approach, providing flexibility on where and how you work. Details about the role’s working arrangements will be discussed during the recruitment process. On‑Call Responsibility This role includes a rotational On‑Call responsibility. You will be on call for one week at a time to ensure rapid incident response and efficient issue resolution outside of normal business hours. Office Base Osterley Campus – a 10‑minute walk from Syon Lane train station. Shuttle buses serve Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. Campus amenities include 13 subsidised restaurants, cafes, a Waitrose, a subsidised gym, a cinema, a car wash and a beauty salon. Inclusion Sky values diversity and encourages applications from all candidates. We are a Disability Confident Accredited Employer and support flexible working. If you require adjustments during recruitment, please let your recruiter know early. Job Details ID: 1855240 Date Posted: 21 hours ago Expiration Date: 02/02/2026 Location: Edmonton #J-18808-Ljbffr