Service Desk Systems Engineer
4 weeks ago
TECHNICAL SKILLS Basic working knowledge with Microsoft Excel, Word, Outlook and GSuite products Advanced telephone and customer service skills High energy and motivated Superior verbal and written communication skills The ability to overcome objections Excellent time management/work organization skills Strong attention to detail Willingness to continually learn and obtain further development Ability to successfully adapt to changing workload and time constraints JOB DESCRIPTION - Will require to be on site three days a week every other week. SUMMARY Provide call center (phone) support for hardware and software application problems related to desktops, laptops, printers and other electronic peripherals and devices. Log and track support calls into the department's call tracking system. Research and resolve tier 1 application and technical support issues. Escalate higher tiered support issues to appropriate IT departments for resolution. Ensure that all support calls are resolved and closed within established service levels. Follow up with end users to confirm that support issues have been addressed appropriately and within expected timeframe. Must be flexible to be able to handle other Service Desk task's. ESSENTIAL DUTIES 60% Provides call center (phone) support for hardware and software application problems related to desktops, laptops, printers and other electronic peripherals and devices 20% Provide technical assistance to Service Desk Team members to resolve caller issues. 10% Responsible for documenting, tracking and monitoring assigned problems to ensure resolution in a timely manner 10% Responsible for follow up with end users to confirm support issues are resolved LEVEL BASED COMPETENCIES Strong Communication skills (verbal & written) Developing Decision Making skills Good Collaboration skills Strong Customer Focus (due to role) Initiates Self Action some of the time Developing Business Acumen Developing Skills in Building Working Relationships and Team Work Developing Stress Tolerance skills KNOWLEDGE, SKILLS & ABILITIES Technical knowledge/skills (entry, intermediate, advanced) Strong PC and System skills Strong PC Hardware skills Strong knowledge and execution of IT Standards, Policies and Procedures Good knowledge of Information Security Awareness Strong knowledge of Systems, Applications, & Technologies Active Directory ServiceNow Gsuite General knowledge/skills (entry, intermediate, advanced) Strong communication/active listening skills Strong customer service focus Relies on extensive experience and judgment to plan and accomplish goals Strong ability to Multi Task Strong Analysis & Problem Solving Skills Developing Adaptability EDUCATION/EXPERIENCE Bachelor's Degree in Computer Science, Information Systems or other related field, 3 to 5 years experience in IT, or Associates Degree from a Technical Institution 3 to 5 years of IT work experience including customer service and/or production support in a multi-platform environment #J-18808-Ljbffr
-
Service Desk Systems Engineer
4 weeks ago
Alnwick Parish, Canada INTELLISWIFT INC Full timeTECHNICAL SKILLS Basic working knowledge with Microsoft Excel, Word, Outlook and GSuite products Advanced telephone and customer service skills High energy and motivated Superior verbal and written communication skills The ability to overcome objections Excellent time management/work organization skills Strong attention to detail Willingness to continually...
-
Service Desk Systems Engineer
4 weeks ago
Alnwick Parish, Canada INTELLISWIFT INC Full timeTECHNICAL SKILLS Basic working knowledge with Microsoft Excel, Word, Outlook and GSuite products Advanced telephone and customer service skills High energy and motivated Superior verbal and written communication skills The ability to overcome objections Excellent time management/work organization skills Strong attention to detail Willingness to continually...
-
On-Site IT Service Desk Engineer
4 weeks ago
Alnwick Parish, Canada INTELLISWIFT INC Full timeA technology services company in Alnwick Parish is seeking an enthusiastic individual to provide call center support for various hardware and software application issues. The ideal candidate will have strong communication and customer service skills, with a background in IT support and a Bachelor's degree in a related field. Flexibility in working on-site is...
-
On-Site IT Service Desk Engineer
4 weeks ago
Alnwick Parish, Canada INTELLISWIFT INC Full timeA technology services company in Alnwick Parish is seeking an enthusiastic individual to provide call center support for various hardware and software application issues. The ideal candidate will have strong communication and customer service skills, with a background in IT support and a Bachelor's degree in a related field. Flexibility in working on-site is...
-
On-Site IT Service Desk Engineer
4 weeks ago
Alnwick Parish, Canada INTELLISWIFT INC Full timeA technology services company in Alnwick Parish is seeking an enthusiastic individual to provide call center support for various hardware and software application issues. The ideal candidate will have strong communication and customer service skills, with a background in IT support and a Bachelor's degree in a related field. Flexibility in working on-site is...
-
M365 Security Engineer
5 days ago
Alnwick Parish, Canada Mindteck Full timeOverview We are seeking an experienced Microsoft 365 Security Engineer to join our team. This full-time contract role is a hybrid position requiring a local candidate who can work onsite as needed. The primary focus will be on monitoring the environment and implementing data loss prevention (DLP) strategies. The role involves a strong consulting and advisory...
-
Java Backend Developer with Python
2 weeks ago
Alnwick Parish, Canada Diverse Lynx Full timeJava Backend Developer with Python , financial domain exp. New Jersey, NJ Exp. Reqd.: 7 - 10 years Contract Role Required Skills 7 to 10 Years of Development Experience. Strong expertise in Java and Python for back-end development. Proven experience in building APIs, web applications, and microservices. Solid understanding of software development best...
-
Java Backend Developer with Python
2 weeks ago
Alnwick Parish, Canada Diverse Lynx Full timeJava Backend Developer with Python , financial domain exp. New Jersey, NJ Exp. Reqd.: 7 - 10 years Contract Role Required Skills 7 to 10 Years of Development Experience. Strong expertise in Java and Python for back-end development. Proven experience in building APIs, web applications, and microservices. Solid understanding of software development best...
-
Java Backend Developer with Python
2 weeks ago
Alnwick Parish, Canada Diverse Lynx Full timeJava Backend Developer with Python , financial domain exp. New Jersey, NJ Exp. Reqd.: 7 - 10 years Contract Role Required Skills 7 to 10 Years of Development Experience. Strong expertise in Java and Python for back-end development. Proven experience in building APIs, web applications, and microservices. Solid understanding of software development best...
-
Canterbury Parish, Canada PhDFinder Full timeA prestigious research university in New Zealand is offering a two-year postdoctoral fellowship in renewable energy engineering. The role involves research and teaching energy-related courses, with a commitment to collaborative and inclusive practices. Ideal candidates hold a PhD or are near completion and have specialized expertise in energy systems...
