Virtual Chief Information Officer

Virtual Chief Information Officer (vCIO) (3493) Convergence Networks – Ottawa, Ontario, Canada (Hybrid) Seniority Level: Executive | Employment Type: Full-time | Job Function: Information Technology Position Summary: Virtual Chief Information Officers (vCIOs) are strategic business partners for our customers. They build and maintain purposeful relationships within the existing client base, resulting in highly effective IT recommendations that align with clients’ strategic business objectives. This role requires a depth of understanding of IT infrastructure, cybersecurity, and digital transformation coupled with strong business acumen. Key Responsibilities Act as the primary contact for client executive‑level relationships. Responsible for client strategic planning including roadmaps, budgets, business and technical alignment. Manage opportunities, strategic business reviews, client onboarding presentations, solution comparison and consulting, business intelligence analysis execution and delivery, audit reviews, technical stack alignment, Microsoft 365 service strategy workshops and guidance, and consulting engagements. Participate in networking events. What Makes a Successful vCIO? Experience / Skills in: Translating technical concepts into succinct, non‑technical terms for executive‑level stakeholders. Understanding organizational goals and collaborating with C‑Suite to build and execute roadmaps. Knowledge of IT applications, processes, software, and equipment such as Microsoft 365, Azure, and other MSP tools. Knowledge and Understanding of: Strategic planning and technology trend analysis. Visionary leadership in developing and implementing IT initiatives. Innovative problem solving balanced with risk assessment. Active listening and communication skills. Social perceptiveness and interpersonal relationship building. Critical thinking and systems analysis. Change management. Personal Skills: Dedication to professional service, patience, empathy, solution orientation, effective follow‑up. Excellent verbal and written communication, documentation, detail and time management. Ability to build rapport, work independently, manage expectations across groups. Exceptional time management and organizational skills. Qualifications Bachelor’s degree in business administration, technology, or related field. Extensive experience developing strategic plans, roadmaps, and budgets; collaborating with C‑Suite for approval and implementation. Hands‑on experience supporting and managing physical and virtualized Microsoft Windows server environments.Experience with networking technologies such as firewalls, routers, switches. Background working within the IT managed services model, especially as an Account Manager, vCIO, or similar role. Knowledge of Microsoft 365 and Azure. 5+ years of relevant experience (technical or customer account management, IT or network administration). Work Environment Normal office conditions; requires sitting/standing at a desk, using a computer, walking, speaking, writing, and hearing. Occasional lifting of equipment may be required on‑site. Regular communication with clients by phone, email, or in person; frequent travel to Convergence Networks and customer sites. Benefits Group benefits plans (medical, dental, vision, health savings, and supplemental insurance in the US and Canada). Retirement plans (Group RRSP). Regular internal training and certification reimbursement. Quarterly performance and growth conversations. Team‑building and company events, including family participation. Why Join Us? If this sounds like your type of place and you can wow us with your spectacular skill set, we would love to hear from you We are an equal opportunity employer and celebrate diversity. We welcome applicants of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request throughout the selection process. #J-18808-Ljbffr