Manager, Operations

1 week ago

Halifax NS, Canada Maritime Travel Full time

Manager, Operations & Air Support Specialist – Travel Services
We are seeking an Operations & Air Support Specialist to assist primarily in providing agent support with air travel and assist in improving processes and system integrations.
This role collaborates closely with our external suppliers as well as our internal technical, operations and back-office teams in our ongoing effort to maximize revenue and improve productivity

Coordinate corporate travel for internal members including ticketing, reporting, and reconciliation.
Maintain and update commission structures and airline contracts in Travelbot (Intranet) and Compleat (quality control platform).
Manage MT Exclusive Group Tours’ pricing and profitability in collaboration with key stakeholders.

Assist agents with our GDS booking platform (Travelport +) commands
Maintain internal profile data integrity in our Travelport+ platform
Support the Compleat QC Program with automation, centralized ticketing, and error tracking.

Manage quarterly staff schedules and monitor staff requirements

Strong time-management and scheduling abilities to manage staff training, meetings, and quarterly schedules.
Comfortable in adapting work priorities in an evolving travel environment.

5+ years in travel operations, air ticketing, or GDS support roles.
~ Prior experience managing group travel programs and airline contracts.
~ Responsibility in managing a team


Technical Expertise:
Familiarity with Compleat or similar quality control automation tools.
Strong understanding of travel technology integrations and centralized ticketing processes.

Education /Certifications (an asset):
Degree in Business, Travel & Tourism, or a related field.

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