Bilingual-Remote Mining Supervisor

We are looking for a talented Bilingual Remote Mining Supervisor (Remote-7x7) to join our central Canada team. Job Summary: Supervises employees who install, service, and repair equipment and machinery. In this role, you will make an impact in the following ways: Optimize Technician Performance. By coordinating schedules and aligning repair plans with customer quotes, you’ll ensure technicians are productive and repairs are completed efficiently and accurately. Lead and Develop Your Team. Through coaching, feedback, and performance reviews, you’ll foster a culture of growth and accountability among Service Technicians and Team Leaders. Support Technical Problem-Solving. You’ll be the first line of support for technicians needing assistance, helping resolve issues quickly or escalating when necessary to maintain workflow. Manage Service Logistics . Overseeing materials, equipment, and personnel, you’ll ensure safe, high-quality, and cost-effective service operations. Ensure Quote Accuracy and Transparency . By reviewing and refining repair quotes, you’ll help maintain trust and clarity with customers, minimizing surprises and delays. Drive Continuous Improvement . You’ll actively participate in refining processes to meet evolving customer expectations and organizational goals. Monitor Repair Progress and Resolve Delays . Keeping a close eye on open repairs, you’ll address any issues that could impact timely completion, ensuring commitments to customers are met. Enhance Customer Satisfaction and Loyalty . By resolving warranty concerns and maintaining strong communication, you’ll build lasting relationships and uphold superior service standards. Qualifications This is a home-based position that involves travel during your scheduled 7-day work period. When travel is not required, you will work from home. During travel days, accommodation, food, and transport will be provided. You will spend time on the road visiting customers and employees in various mining jurisdictions (Manitoba, Ontario, Quebec) throughout your shift. Proficiency in both French and English is required, with the ability to communicate fluently and professionally in both languages (spoken and written) 7x7 Supervisor Role Supporting mining and field service operations in Manitoba and Northern Ontario Mining Experience Required Safety-sensitive role that will require drug and alcohol testing Will require extensive travel while on shift COMPENSATION AND BENEFITS Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits. At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check. Responsibilities To be successful in this role you will need the following: Adapt to Field Demands with readiness for extensive travel, safety-sensitive responsibilities, and deep understanding of mining operations. Apply Financial Acumen to interpret key indicators and make informed decisions that balance cost, efficiency, and customer satisfaction. Communicate Effectively across diverse audiences, ensuring clarity in repair plans, updates, and team direction. Demonstrate Customer Focus by building strong relationships and delivering solutions that meet the unique needs of mining clients. Direct Work Efficiently by delegating tasks, removing obstacles, and aligning technician efforts with service goals. Ensure Accountability by setting clear expectations and holding yourself and your team responsible for safety, quality, and performance. Manage Conflict Constructively to maintain a productive and respectful work environment, even under pressure. Leverage Technical Expertise in diagnostics, electronic tools, documentation, and warranty processes to support accurate and timely repairs. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required. #J-18808-Ljbffr