Global Sales Training Specialist

1 day ago Be among the first 25 applicants Purpose The Global Sales Training Specialist reports to the Global Sales Training Manager. As a member of the Global Sales Operations team, we create and deliver sales and service enablement processes, systems, and tools to our Global Sales colleagues (consisting of the Outside Sales and Reservations teams) so that they can deliver life‑changing experiences to our guests and trade partners. The role delivers training initiatives to Global Sales employees and our Trade Partners so that they can achieve their business objectives – such as revenue, conversion, efficiency, quality, guest, and employee satisfaction targets. Key Areas of Accountability Area 1: Global Sales Team Training Deliver, develop, and refine onboarding training for all new hires in the Global Sales department, focusing on company values, products, sales processes, and soft skills. Ensure statutory training requirements are met during the onboarding process. Monitor and measure feedback and proficiency from Sales team members to identify improvement opportunities. Execute continuing education programs covering product education, behavioral skills development, technology tools, and process improvements. Collate and analyze readiness data through performance reports, surveys, interviews, and focus groups. Deliver ad‑hoc training such as new process implementation or change‑management plans. Coordinate with the Global Sales Training team and other sales members on the knowledge‑base design, creation, and maintenance. Area 2: Trade Partner Learning Journeys Support delivery of the annual Learning Journeys program, an educational experience that immerses partners in our product and destinations. Maintain ongoing communication with the Sales Team and Partners to ensure a memorable experience and required ROI. Work with stakeholders to secure inventory, develop logistics, and manage costs within budget. Participate in Learning Journeys to provide support for Sales Managers and Partners as needed. Area 3: Facilitation of Trade Partner Learning Content Evaluate and prioritize new training requests aligned with corporate priorities. Create and deliver Global Webinar series content (live and pre‑recorded) across time zones. Develop and deliver training on partner online booking options, product updates, and technology tools. Create and update sales tools such as presentations. Identify, develop, and communicate new eLearning modules for the travel‑agent training platform. \li> Area 4: Train and Refine AI Models Train and update AI models to evolve the employee, partner, and guest experience. Train sales employees and partners to effectively utilize AI. Area 5: Optimize Training Practices Standardize and optimize training practices across global sales teams for consistency, scalability, and impact. Leverage technology tools (automation and AI) and analytics to personalize learning, measure effectiveness, and continuously improve delivery. Integrate technology‑driven solutions to streamline content development, delivery, and performance tracking. Qualifications Education/Certifications/Knowledge Post‑secondary education in business and/or travel/tourism (desired). 8‑10 years of sales experience, including a minimum of 2 years focused on training in sales or the travel industry. Degree or diploma in Adult Education or related training; certification in Learning and Development is an asset. Valid passport and driver’s license required. Experience Minimum 2 years in an inside or outside sales role (required). Minimum 2 years of sales experience within the travel industry (desired). Familiarity with AI‑powered learning tools and platforms; experience applying AI in training or enablement is an asset. Skills Design and development of training programs. Advanced communication, presentation, and engagement skills in English (fluency in other languages is an asset). Organizational and project‑management skills. Expertise in MS Office, especially PowerPoint. Attributes Ability to work to tight deadlines and under pressure. Ability to influence stakeholders at various levels. Warm, charismatic, energetic demeanor. Working Conditions Work hours largely reflect core Vancouver hours; occasional split shifts to support International Markets may be required. Employees must reside within the Greater Vancouver, BC area and will be required to work from the Vancouver head office at least 3 days per week. International travel required. Compensation Base salary $62,000 to $75,000 per annum (variable based on experience and equity). Eligible for the Armstrong Collective discretionary bonus program. Eligible Benefits Comprehensive medical plan with 100% employer‑paid premiums (medical, dental, vision, life insurance). Short‑term and long‑term disability benefits. Travel emergency assistance. Vacation and sick time. Up to 5% RRSP/TFSA match. Two complimentary annual train tickets after first year. Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal‑opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment. Please ensure you opt‑in for text messages when you apply to receive interview updates. #J-18808-Ljbffr