Senior Director of Customer Advocacy

3 weeks ago


Ottawa, Canada Marler & Associates Search Full time

Job Summary: Our client is seeking a seasoned Senior Director of Customer Advocacy to lead and manage the strategy, planning, and execution of their customer advocacy program. This strategic role requires a visionary leader with a proven track record in the cybersecurity industry, adept at working with Fortune 500/Global 2000 clients. The ideal candidate plays a critical role in supporting and achieving how customers perceive the company while driving higher customer satisfaction, customer retention, new business growth and profitable pipeline.

Key Responsibilities:

  • Develop and execute a comprehensive customer advocacy strategy that supports the customer journey and drives community, success, and advocacy within our existing customer base.
  • Lead a team dedicated to customer advocacy, ensuring alignment with company goals and customer needs.
  • Foster strong relationships with key customers, particularly within the Fortune 500 – Global 2000 segment, to develop a robust customer reference pool and advocacy champions.
  • Oversee the management and enhancement of our customer advisory board and user group programs, facilitating strategic discussions and feedback loops.
  • Drive the development of customer success stories and case studies, showcasing the positive business outcomes of our cybersecurity solutions.
  • Manage the collaboration across marketing, sales and customer success teams, other to ensure an optimal engagement model and joint KPIs
  • Regularly track, maintain, analyze and report valuable customer advocacy information, feedback and assets. Make these insights visible and actionable for the rest of the company.
  • Represent the company at industry events, conferences, and customer meetings, articulating our customer advocacy initiatives and successes.

Qualifications:

  • Minimum 10 years of professional experience in the cybersecurity industry, with deep domain expertise in voice of the customer and customer journeys.
  • Self-starter with proven experience managing and growing a customer advocacy program preferably in a B2B technology environment)
  • Demonstrated success, and passion for, working with Fortune 500 / Global 2000 executives and leaders, and understanding their unique needs and challenges to generate and execute content ideas and deliverables.
  • Experience in leading a customer advocacy and engagement team that works in collaboration with multiple business functions, consistently delivering premium customer engagement across stages, channels and touchpoints in the customer journey.
  • Operates effectively in a high-volume, fast-paced environment, is comfortable managing deadlines with stakeholders in multiple time zones, and can advance decisions from collaborative groups with many workstyles and viewpoints.
  • Strategic thinker with a results-driven mindset and a commitment to delivering measurable impact.
  • Bachelor’s degree in Business, Marketing, Communications, or related field.
#J-18808-Ljbffr

  • Ottawa, ON, Canada Marler & Associates Search Full time

    Job Summary: Our client is seeking a seasoned Senior Director of Customer Advocacy to lead and manage the strategy, planning, and execution of their customer advocacy program. This strategic role requires a visionary leader with a proven track record in the cybersecurity industry, adept at working with Fortune 500/Global 2000 clients. The ideal candidate...

  • Art Director

    2 weeks ago


    Ottawa, Canada spark*advocacy Full time

    Who we are spark* is an advertising and public affairs agency headquartered in Ottawa. Our people are a collection of passionate, creative, data and results oriented storytellers who are the best at what they do. We are known for our awareness and advocacy campaigns but we are so much more than that. Our team has a diverse background and works to bring the...

  • Art Director

    2 weeks ago


    Ottawa, Canada spark*advocacy Full time

    Who we are spark* is an advertising and public affairs agency headquartered in Ottawa. Our people are a collection of passionate, creative, data and results oriented storytellers who are the best at what they do. We are known for our awareness and advocacy campaigns but we are so much more than that. Our team has a diverse background and works to bring the...

  • Art Director

    2 weeks ago


    Ottawa, Canada spark*advocacy Full time

    Who we are spark* is an advertising and public affairs agency headquartered in Ottawa. Our people are a collection of passionate, creative, data and results oriented storytellers who are the best at what they do. We are known for our awareness and advocacy campaigns but we are so much more than that. Our team has a diverse background and works to bring the...


  • Ottawa, ON, Canada Alzheimer Society of Canada Full time

    Our mission is to alleviate the personal and social consequences of Alzheimer’s disease and related dementias and to promote research. Senior Manager, Government Advocacy Reporting to the Vice President Government Advocacy, the Senior Manager, Government Advocacy brings established experience and meaningful political and bureaucratic connections to the...


  • Ottawa, Canada CPF Full time

    **About Us**: It is an exciting time at Canadian Parents for French as we continue to drive forward our mission to further bilingualism by promoting opportunities to learn and use French for all those who call Canada home. We are actively recruiting for the new full-time hybrid position of **Network Director, Advocacy and Public Policy. **This role will...

  • Director of Care

    4 weeks ago


    Ottawa, Canada Waterford Senior Living Full time

    **Director of Care** - Waterford Senior Living - Ottawa, Ontario_ **Waterford Senior Living **in Ottawa, Ontario is a luxury retirement residence that provides five-star customer service every day to our residents. _The Waterford is different_. Our mission is to provide care and services in a nourishing, compassionate environment. Our employees join The...


  • Ottawa, Canada Assembly of First Nations Full time

    **Assembly of First Nations** **Associate Director, Housing, and Infrastructure** **Full-time/ Permanent** **External/ Internal** **Location**:Ottawa (hybrid) is preferred, open to other locations if a suitable applicant is found. **Salary Range**: AFN salaries are competitive and commensurate with experience and education. AFN also offers generous time...


  • Ottawa, ON, Canada EightSix Network Inc Full time

    Our mission is to alleviate the personal and social consequences of Alzheimer’s disease and related dementias and to promote research. Senior Manager, Government Advocacy Reporting to the Vice President Government Advocacy, the Senior Manager, Government Advocacy brings established experience and meaningful political and bureaucratic connections to the...


  • Ottawa, ON, Canada Polytechnics Canada Full time

    Polytechnics Canada At Polytechnics Canada, we are proud promotors of the polytechnic education model. As the voice of 13 leading research-intensive, publicly supported polytechnics, colleges and institutes of technology, we advocate for federal action in areas that overlap with member capacity and interest, highlighting how and where they offer solutions...


  • Ottawa, Canada CPF Full time

    Salary: $27.00 – $35.00 hourlyAbout Us:Canadian Parents for French is a nationwide, research-informed, volunteer organization that furthers bilingualism by promoting opportunities to learn and use French for all those who call Canada home. We are actively recruiting for a half-time* Coordinator, External Communications, Partnerships and Advocacy. This...


  • Ottawa, Ontario, Canada CPF Full time

    Salary: $27.00 – $35.00 hourlyAbout Us:Canadian Parents for French is a nationwide, research-informed, volunteer organization that furthers bilingualism by promoting opportunities to learn and use French for all those who call Canada home. We are actively recruiting for a half-time* Coordinator, External Communications, Partnerships and Advocacy. This...


  • Ottawa, Canada CSL Full time

    Main Responsibilities & Accountabilities: Build HTA and private payer submissions for CSL product portfolio Accountable for representing CSL Behring Canada to collaborate with public drug programs (incl. CBS and HQ), government officials, patient organizations, private insurers, and key HCPs to develop and implement activities related to developing and...

  • Senior Advisor

    2 weeks ago


    Ottawa, Canada PAA Advisory | Conseils Full time

    PAA Advisory | Conseils’ Technology team is hiring at the Senior Advisor level to support its government relations and public policy work. The Technology team works with clients in the technology, telecommunications, and online media sectors to support their government relations and policy objectives in Canada. This is an exciting opportunity for someone...


  • Ottawa, Canada CanWEA Full time

    **The Role**: CanREA is looking to fill a **Vice-President, Policy and Eastern Canada** position on a **full-time, permanent basis**. Reporting to the President and CEO, the VP of Policy and Eastern Canada will be accountable for the development and implementation of CanREA’s advocacy strategies with governments, regulators, system operators and utilities...

  • Sac-osla Branch

    4 weeks ago


    Ottawa, Canada Speech-Language & Audiology Canada (SAC) Full time

    **SAC-OSLA Branch - Ontario Government and Community Relations Manager** Speech-Language & Audiology Canada (SAC) is a national non-profit association that represents over 7,000 speech-language pathologists, audiologists and communication health assistants. We have a fantastic opportunity for the right individual to join our organization. This is full time...


  • Ottawa, Canada Equality Fund Full time

    **Position**:Director, Internal Control and Risk Management **Status**:Full-time, indefinite **Reports to**:Managing Director **Language(s)**:English **Location**: Remote, based anywhere in Canada **Starting Salary Range**: $98,000 - 120,000 **Deadline for Applications**: March 4th 2024 **ABOUT THE EQUALITY FUND** The Equality Fund (EF) is...


  • Ottawa, Canada N-able Full time

    Why N-able: IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work,...


  • Ottawa, Canada Assembly of First Nations Full time

    **Internal (must be a current employee of the AFN to be considered for this role)** **Full-time/ Permanent** **Location**: Ottawa (hybrid) is preferred, open to other locations if a suitable applicant is found. **Salary Range**: Commensurate with experience and education. AFN also offers generous time off (3 weeks of paid vacation per year to start, paid...


  • Ottawa, Canada Ottawa Festival Network Full time

    Ottawa Festival Network (OFN) is seeking an Executive Director to lead and support our membership through recovery, growth, and celebration as the festival and event industry moves forward from the impacts of the COVID-19 pandemic. Anticipated start date: March 4, . The OFN’s Executive Director provides organizational leadership that is aligned with the...