Personal Banking Associate

Join to apply for the Personal Banking Associate role at TD Job Summary Work Location: Richmond Hill, Ontario, CanadaHours: 37.5Line of Business: Personal & Commercial BankingPay Details: $45,700 – $61,000 CAD Department Overview At TD Canada Trust, we are the frontline of TD Bank. We build deep customer relationships, perform a broad range of service transactions, and provide information and advice on services, products, and solutions. At the branch, we identify opportunities to promote products and services to the appropriate team member or internal bank partner while ensuring a positive customer experience. Role Overview Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member to resolve their financial queries and banking needs, including new accounts, investment advice, and banking solutions. Typical Day Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions. Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters. Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking. Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management. Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence. Participate in timely and accurate completion of business processes and procedures. Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics. Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives. Job Requirements High School diploma and/or 1+ years of relevant experience. Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months. Post‑secondary or undergraduate degree (in a related field) preferred. Proficiency in using MS Office (Word, Excel, Outlook), branch software and the internet. Knowledge of banking solutions and processes to advise customers. A self‑starter who works independently in a dynamic environment through strong administration, organization, planning and time‑management skills. A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities. A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, effective manner. Company Overview TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches and stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank. Guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues, we innovate to enhance the customer experience and build capabilities to shape the future of banking. Benefits & Total Rewards Our Total Rewards package includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information Job opportunity subject to provincial regulation for employment purposes. Training and onboarding sessions will be provided to ensure success in the role. Accommodations available for accessibility during the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr