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Customer Experience Associate
1 hour ago
Customer Experience Associate - Gatineau, Paiement - 18.75h Apply for the role at TD. This position is located in Gatineau, Quebec, Canada. Pay Details (Salary) 44,000 $ / (Hourly) 22.50 $ – or – (Salary) 55,400 $ / (Hourly) 28.33 $ CAD. TD offers fair and equitable compensation with growth and skill‑development opportunities. Work Location Gatineau, Quebec, Canada Hours 18.75 hours per week Line Of Business Personal & Commercial Banking Job Summary At TD Canada Trust, you will perform a broad range of customer service transactions, provide information and advice on TD services, build strong customer relationships, and ensure a positive experience. You will act as a front‑line representative, promoting banking solutions while maintaining a respectful and inclusive environment. In This Role, You Will Process financial transactions such as deposits, withdrawals, and bill payments according to established procedures, regulations, and TD’s Code of Conduct. Understand and identify customer needs to recommend appropriate solutions while ensuring confidentiality. Respond to and resolve customer concerns using standard procedures, escalating when necessary. Achieve goals by promoting banking solutions and completing processes accurately and timely. Offer clear advice on banking solutions and procedures to customers. Support a diverse, equitable workplace by fostering teamwork and personal development. Assist the team by respecting coworkers and keeping everyone updated on routine tasks. Deliver quality customer experiences and recommend operational improvements where possible. Job Requirements High School diploma and / or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time‑management skills for a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage. Go‑getter attitude with initiative, accuracy, and attention to detail across competing priorities. Dynamic communicator with strong customer‑experience skills; capable of verbal and written communication. Who We Are TD is one of the world’s leading financial institutions and the fifth largest bank in North America by branches. We deliver legendary customer experiences to over 27 million households and businesses across Canada, the United States, and worldwide. TD supports a diverse workforce of more than 95,000 colleagues. Total Rewards Package TD offers a base salary, variable compensation, and comprehensive health and well‑being benefits, retirement plans, paid time off, banking benefits, career development, and recognition programs. Learn more about our Total Rewards. Additional Information Job opportunities are subject to provincial employment regulations. TD is committed to supporting colleagues’ well‑being and career growth through mentorship, training, and online learning. Colleague Development Employees receive career conversations, performance reviews, and access to development programs and mentorship to unlock future opportunities. Training & Onboarding TD provides comprehensive training and onboarding to ensure success in the role. Interview Process Successful candidates will be contacted for interviews; outcomes are communicated via email or phone. Accommodation TD values accessibility. Candidates may request accommodations such as accessible meeting rooms or captioning for virtual interviews. Language Requirement (Quebec Only) Sans Objet. Seniority Level Entry level Employment Type Part‑time Job Function Other Industries Banking #J-18808-Ljbffr
