Technical and Customer Service Superintendent

Technical and Customer Service Superintendent Join to apply for the Technical and Customer Service Superintendent role at Kruger Inc. Activity sector: Pulp and Paper Site: Kamloops Salary Range: 100,000 – 125,000 Schedule: Compressed Work Week (9‑hour shifts, every other Friday off) YOUR ROLE Reporting to the Technical and Environmental Manager, the Technical and Customer Service Superintendent will be responsible for managing quality and customer service for the Mill. This position also provides leadership, direction and performance management for the Process and Laboratory Technicians in the Technical department. Your Responsibilities Quality Monitor quality related process conditions and identify key quality parameters affecting pulp machine productivity, manufacturing costs and final product quality. Establish quality targets to meet internal control and quality performance related to pulp. Support the resolution of key quality issues by working with the accountable manufacturing manager and by providing technical information to the organization. Work in conjunction with Pulp Division Sales offices to address quality customer concerns and to communicate quality parameters to end‑use customers through the administration of the complaint handling systems. Manages customer Certificate of Analysis (CoA’s) and works with the Engineering Administrator to provide CoA’s to Pulp Customers. Raise quality awareness through training, communication and employee involvement. Support sales group, as required, with customer service visits. Lab Supervisor Direct supervision of laboratory technologist(s) who are responsible for completing analytical testing throughout the facility. Ensure direct reports demonstrate effectiveness in role and provide developmental opportunities. Responsible to maintain the operation of the main laboratory, while ensuring housekeeping, health and safety standards, and lab practices are upheld. Develop, implement and maintain test methods that meet the requirements for the accuracy and repeatability. Incorporate these methods into the standard test procedures and maintain as required. Report on the results of analytical testing to support technical problem solving by interpreting the results in the context of the test methodology and plant operating parameters. Comply with the collective agreement and foster sound union/management/employee relations. Management System Establish, implement, maintain and ensure compliance with quality management system (QMS) and environmental management system (EMS) in accordance with the International Standard and report on their performance as a basis for improvement. Act as the management representative for QMS systems. Ensure that all elements are examined routinely by establishing an internal auditing schedule, verifying auditor’s qualifications and coordinating the execution of the audits. Develop, implement, and update the necessary procedures as part of the QMS and EMS systems identified to maintain registrations. Coordinate audits, internal and external, to ensure availability of observances personnel involved. Your Skills And Abilities Safety focused Self‑directed and works with minimal supervision Confident communicator at all levels of organization including listening, writing and presenting Change agent with the ability to collaborate well with others Strong problem solving & analytical skills, excellent judgment and confidentiality Proven organizational skills with the ability to prioritize effectively and manage multiple tasks in an environment with competing demands Strong attention to detail Exceptional coaching skills with proven ability to coach varying levels of the operation Work well in team and possess a friendly and positive demeanor and professional image Your Qualifications Engineering degree or Bachelor’s degree in a related discipline Minimum 5‑7 years of experience in pulping operations Strong computer system aptitude and experience working with various types of software including Microsoft Office Suite WHY WORK AT KRUGER? At Kruger, we believe in giving our employees the space to grow in a dynamic and stimulating environment, to encourage their development, and to enrich their professional lives. That's why many of our employees have been with us for a long time. At Kruger, we value a diverse and inclusive workplace, not just because it is the right thing to do but because differences make us stronger and we benefit from this as a business. Our inclusive culture requires all employees to be open‑minded and welcoming of people with diverse backgrounds, preferences, needs and thoughts. Through our shared commitment to Diversity and Inclusion, we create a great place to work, one that is able to attract the best people, build stronger teams, communicate better, innovate more and achieve the best results. When you work at Kruger, you can count on a wide range of benefits such as competitive group insurance, registered pension plans and continuing education programs. In addition to finding a stimulating work environment that offers many opportunities for growth, you'll have the chance to work for a company that truly cares about its employees. How To Apply Are you interested in joining the team? Submit your cover letter and resume on our careers website: www.kruger.com/careers #J-18808-Ljbffr