Director, Events

Director, Events & Guest Experience - BC Place StadiumJoin to apply for the Director, Events & Guest Experience - BC Place Stadium role at BC Pavilion Corporation (PavCo)Director, Events & Guest Experience - BC Place StadiumJoin to apply for the Director, Events & Guest Experience - BC Place Stadium role at BC Pavilion Corporation (PavCo)BC Pavilion Corporation (PavCo) provided pay rangeThis range is provided by BC Pavilion Corporation (PavCo). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$120,000.00/yr - CA$140,000.00/yrDirect message the job poster from BC Pavilion Corporation (PavCo)Hiring talented individuals for PavCo’s outstanding venues, BC Place Stadium and the Vancouver Convention CentreBC Place is where unforgettable experiences happen—from packed stadium concerts and major league sports to global summits and community celebrations. We’re looking for a sharp, savvy Director, Events and Guest Experience to elevate our events and guest experience from great to unforgettable.Reporting to the Assistant General Manager, the Director, Events and Guest Experience, will be at the heart of it all—shaping how events are delivered and how every guest experiences the magic of BC Place. You'll lead a talented team and collaborate across departments to ensure seamless execution, next-level service, and high-impact results.What You Will Do:Work closely with clients, event teams, and internal stakeholders to plan and deliver world-class events. Leverage our Momentus (EBMS) system to manage every detail—logistics, costing, service orders, billing—and ensure everything runs like clockwork.Coordinate with Event Managers and cross-functional teams to develop effective, timely staffing plans. Anticipate security and operational needs based on each event’s unique footprint.• Leading the TeamInspire, mentor, and lead the Events and Guest Experience team. Foster a culture of service, accountability, and continuous improvement—where people love what they do and strive to do it better.• Elevating the Guest ExperienceDevelop and refine guest service strategies, protocols, and training. Champion initiatives that raise the bar on how guests and clients experience BC Place from entry to encore.• Driving Strategic InitiativesPlay a key role on the leadership team—aligning event strategy with organizational goals, identifying emerging opportunities, and ensuring every event supports our broader vision.• Delivering on CommitmentsEnsure all contractual obligations for event delivery are met. Proactively manage timelines, track performance, and resolve challenges before they become issues.• Watching the Bottom LineMonitor financial performance of events, evaluate ROI, and help ensure that every event is both impactful and profitable.Be a visible ambassador at industry events, client meetings, and community forums—promoting our brand and building strong external relationships.• Staying Ahead of the CurveTrack industry trends, technology, and best practices to keep BC Place at the forefront of event innovation.What You Will Bring:Bachelor’s degree in Event Management, Hospitality, Business, or a related field7–10 years of experience in large-scale event planning and venue operations, with at least 3 years in a senior leadership roleProven success managing high-profile events in stadiums, arenas, or similar venuesInspirational leadership style with strong communication and organizational skillsFlexibility to work evenings, weekends, and holidays as neededSolid understanding of event technology and industry trendsFamiliarity with event management systems like Momentus (EBMS/EventBooking), Ticketmaster, or similar platformsWorking knowledge of local permitting, safety, and regulatory frameworksA genuine passion for sports, live entertainment, and creating unforgettable experiencesWhat We Offer at PavCo:Hybrid work model that offers flexibility for eligible positionsComprehensive health coverage to wellness programs, we’ve got you covered from day oneBC Public Service Pension Plan, an additional 17% to your overall compensationSeniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionManagement, Project Management, and Public RelationsIndustriesEvents Services, Spectator Sports, and Performing Arts and Spectator SportsReferrals increase your chances of interviewing at BC Pavilion Corporation (PavCo) by 2xAssociate Director, Member & Community EventsSenior Manager, Projects & Public SafetyAssociate Director, Paid Media - Startups/SMB (Remote Canada)Associate Director, Demand Generation (Remote Canada)Burnaby, British Columbia, Canada 1 week agoSenior Director, Marketing and CommunicationsSurrey, British Columbia, Canada 2 days agoAssociate Director/Director, Performance MarketingAssociate Director, Performance MarketingAssociate Director, Performance Marketing (Remote Canada)Associate Director, Digital Marketing (Remote Canada)Burnaby, British Columbia, Canada CA$100,000.00-CA$120,000.00 2 weeks agoCoquitlam, British Columbia, Canada CA$136,000.00-CA$187,000.00 7 hours agoMarketing Director, Nucleic Acid and NanomedicineLangley, British Columbia, Canada 1 day agoBurnaby, British Columbia, Canada 10 hours agoBurnaby, British Columbia, Canada 2 days agoWe’re unlocking community knowledge in a new way. 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