Document Management Representative

Document Management Representative page is loaded## Document Management Representativelocations: Toronto Officetime type: Full timeposted on: Posted Todayjob requisition id: J62670# **Job Description****Please note:*** **Current work authorization for Canada is required for all openings.*** This is a **contract/secondment opportunity, ending on May 1, 2026.*** You will be working on a **hybrid schedule** as part of Fidelity’s dynamic working arrangement**.*** Applicants must be available to work **rotating shifts Monday-Friday from 8:00 AM-6:00 PM.****Who We Are**At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.**How You’ll Make an Impact****Transfer Agency Processing Support** is a multi-functional area providing a wide array of services to all divisions of Fidelity Investments. The department consists of 5 distinct teams that support financial and non-financial transaction processing. Responsibilities vary from the receipt and distribution of inbound transaction requests to trade settlement.The **Document Management Representative** is responsible for distributing all incoming operational mail, cheques, faxes, emails to all related business units in Fidelity Investments in accordance with the applicable internal/external Service Level Agreements (SLAs). The focus is on quality (accurate data always, low frequency of problems), customer service (interactions that satisfy clients' needs, ability to correct problems quickly) and partnership.The **Document Management Representative** maintains continuous document distribution workflow by participating in all stages of the workflow process: preparation of the documents, scanning, image validation/classification and distribution of work items to all business units in the Transfer Agent Operations and Control.**Primary responsibilities:*** Ensure accurate and timely preparation of all operational documents for scanning and imaging.* Image validation and scanning of cheque and non-cheque documentation by utilizing high-speed OPEX scanners, including ICR/OCR process, ensuring accuracy and integrity of scanned images.* Image and data validation and classification in XTRAC and ABBYY Vantage* Execute all tasks in full accordance with the internal policies, procedures and auditing requirements.* Execution of all other document management team related tasks as required or assigned by Team Manager.* Add value to the client experience by understanding what's important, recognizing what needs to be done, providing stellar service and taking personal accountability for creating a positive "moment of truth" and demonstrating Fidelity core values.**What We’re Looking For*** Post-secondary degree or equivalent work experience.* Minimum 1-year work experience, preferably in financial services.* Completion of Canadian Investment Funds Course (CIFC) is an asset.**The Expertise You Bring*** Strong customer focus and organizational skills with the ability to multi-task.* Ability to work in a fast-paced environment with strong attention to detail.* Advanced written and verbal communication skills.* Proficiency in MS Office and strong keyboarding skills.**Fidelity Canada is an equal opportunity employer**Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.**Accommodation during the application process**Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.**No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.****We are proud to be recipients of the following:****Awards****• Canada's Top 100 Employers** o Greater Toronto's Top Employers o Canada's Top Family-Friendly Employers o Canada's Top Employers for Young People **• Great Place To Work Certified** o Best Workplaces for Inclusion o Best Workplaces for Mental Wellness o Best Workplaces for Today's Youth o Best Workplaces for Women o Best Workplaces in Financial Services & Insurance o Best Workplaces in Ontario o Best Workplaces with Most Trusted Executive Teams**• LinkedIn Top Companies in Canada** **• Human Resource Director (HRD) - Best Place To Work** o HRD - 5-Star Benefit Program o HRD - 5-Star Diversity & Inclusion Employer**Designations** • Canadian Compassionate Companies – Certified • Benefits Canada's Workplace Benefits Award - Future of Work Strategy • TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting • Canadian HR Reporter's Most Innovative HR TeamFidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers.To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here.We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us.Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.caFidelity respects the privacy of your information. Click for a . #J-18808-Ljbffr