Director, Group Disability

2 weeks ago


Winnipeg, Canada Sun Life Full time

Director, Group Disability – Sun LifeJoin a visionary leader role focused on improving disability performance, enhancing client satisfaction, and building a high-performing, future-ready team at our Edmonton office.ResponsibilitiesTake ownership of operational performance, ensuring quality, compliance, and timeliness across all disability operations (STD, LTD, ECI).Make strategic decisions to optimize team capacity while maintaining even workload distribution.Optimize return-to-work outcomes in safe, sustainable, and timely ways.Spearhead the modernization of operations through digital tools, automation, and data-driven insights.Align the Edmonton office with Sun Life’s national disability strategy and innovate claims management, client engagement, and plan member support processes.Represent Sun Life at external events, showcasing leadership and industry expertise.Lead a high-performing, engaged team through clear expectations, accountability, and empowerment.Reduce employee attrition and deliver talent development to nurture future leaders.Foster a culture of trust, accountability, and inclusion through personal example.Leverage leadership skills to influence national processes and collaborate with BD, IT, HR, Risk, and Legal.Take proactive ownership of client relationships, work closely with Business Development to resolve issues, and drive satisfaction.Make data-driven decisions to improve client satisfaction scores and support sales efforts.Demonstrate strong decision-making skills in implementing change initiatives.Influence cross-functional partnerships to achieve business goals.Success MetricsSignificant improvements in claim durations and financial results.Measurable increase in client and advisor satisfaction scores.Substantial decrease in employee turnover and improved engagement metrics.Successful implementation of technology and process innovations.Qualifications10+ years of leadership experience in complex, client-facing operations.Strong track record of leading through change and delivering measurable business outcomes.Deep knowledge of disability claims management and rehabilitation practices.Experience building and developing high-performing teams.Strategic mindset with strong execution skills and operational discipline.Exceptional communication, influencing, and problem-solving abilities.Strong data analysis and interpretation skills.Bachelor’s degree (equivalent experience acceptable; advanced credentials are an asset).Benefits & PerksHybrid work model with flexibility to work from home or office based on business and client needs.Inclusive and respectful environment fostering employee well-being and career growth.Recognition by Excellence Canada for Mental Health at Work®.Participation in incentive plans and various compensation incentives.CompensationBase Pay range: $110,000 – $180,000 (depending on location and factors). Eligible employees participate in incentive plans subject to performance.Posting End Date07/12/2025Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to brightside@sunlife.com. #J-18808-Ljbffr



  • Winnipeg, Canada Sun Life Full time

    Director, Group Disability – Sun Life Join a visionary leader role focused on improving disability performance, enhancing client satisfaction, and building a high-performing, future-ready team at our Edmonton office. Responsibilities Take ownership of operational performance, ensuring quality, compliance, and timeliness across all disability operations...


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