Mortgage Fulfillment Specialist

Full-Time | Contractor | Edmonton Area – Remote

Keep the files moving. Keep the details straight. Help the team breathe.

We’re looking for aMortgage Fulfillment Specialist & Administratorto join our busy mortgage team and help manage files throughout the mortgage journey, ensuring each file moves smoothly from initial application through to funding.

This is a hands-on role for someone who genuinely enjoys organization, checklists, deadlines and making sure that the“little things” don’t become very big things later.

You’ll be responsible for keeping files moving by collecting documents, satisfying conditions, updating systems, completing compliance requirements, and keeping communication flowing between the mortgage team, lenders, lawyers, and other partners.

If you're the person who notices that something is missing before anyone else does, follows up without being asked three times, and gets a small amount of satisfaction from a beautifully organized file...we should talk.

What You'll Be Doing

• Take ownership of mortgage files fromconditional approval through to funding, ensuring conditions, documentation and deadlines are managed from start to finish.
  
• Prepare and send signing packages and ensure required documents are completed and returned.
  
• Managelive offers, including updating property details and application information in Finmo.
  
• Upload OTPs, MLS documents and other required documentation to Finmo.
  
• Use AI tools to assist with property data entry, while carefully reviewing the information for accuracy.
  
• Update application details to match signed documents and ensure the file reflects the most current information.
  
• Update and tag files in Blu and move files through the appropriate stages.
  
• Keep the team informed when files are ready to move forward, including communicating when files are ready for lender submission.
  
• Monitor conditions, deadlines and outstanding documentation and follow up proactively.
  
• Pull titles and complete related documentation.
  
• Complete and trackFINTRAC/KYC requirements, including ensuring required client forms and documentation are completed and properly documented.
  
• Communicate with lenders, lawyers, FCT/FNF and other external partners throughout the fulfillment process.
  
• Send lawyer and FCT/FNF instruction emails.
  

Book insurance referrals

Order appraisals and title searches.

Administrative & Team Support

• Keep emails, folders and files organized and ensure information is easy to find when needed.
  
• Process and track invoices, including recurring invoice requirements.
  
• Support strategy calls and other administrative requirements.
  
• Help keep internal systems, labels and workflows clean and up to date.
  
• Jump in to support the mortgage team wherever an extra set of organized hands is needed.
  

Marketing & Partner Support

Yes, there is a little marketing in the mix too.

You’ll assist with recurring communications and marketing activities, including:

• Supporting partner email campaigns and communications.
  
• Assisting with social media posts and updates.
  
• Adding relevant Facebook connections to the company's business network.
• Assisting with short-form social media video updates.
  
• Supporting recurring initiatives such as the Mortgage Minute and other partner communications.
  

In other words, you don't need to be a social media influencer—but being comfortable with basic digital communication is definitely helpful.

What We're Looking For

Excellent communication skills are essential.

We're looking for someone who is:

• Highly organized and detail-oriented—you actually enjoy keeping things in order.
  
• A strong written and verbal communicator who can communicate professionally with clients, lenders, lawyers and partners.