CRM Campaign Manager

Company description We are CRM specialists, creating one-to-one experiences across the customer journey. We do this by leveraging human insights, the best data, relentless creativity, and the most powerful technology available. We're subject matter experts in three key areas: Strategy & Insights Strategic visioning and planning Positioning, branding and messaging strategy Acquisition, retention and loyalty strategy Copy testing, benchmarking and brand tracking Customer journeys and experience mapping Creativity & Content Insight-based creative briefs Full, multi-channel campaign development Integrated content development CRM and targeted communications Social media and community activation and management Data Intelligence Customer, competitive and market insights Primary, secondary, quantitative, qualitative and ethnographic research Database segmentation and cluster analysis Digital technology and marketing strategy Online customer experience / mapping and information architecture Overview We are looking for a detail oriented, client-facing individual responsible for the end-to-end project execution across email, push and SMS. You have good working knowledge of HTML, can parse through HTML quickly to make changes and have managed email or Push campaigns before. Ideally you have some knowledge of Liquid script and related languages (Json, Python, Regex). Above all else, the right candidate will have a passion for tinkering, learning and problem solving, and has a more technical role in their career path goals. This role will require working PST hours during the months of Jan till April. Responsibilities As part of the CRM Operations team, the CRM Campaign Manager will execute on project requests from various teams, troubleshoot issues as they arise and engage related teams to resolve them. Under the close guidance and oversight of your manager you will build campaigns and take part in conceptualizing how to achieve a desired result using tools like dynamic content, API calls, product data, Moveable Ink, liquid and much more. You will be responsible for prioritizing work, ensuring each campaign is executed without error and maintaining a strong relationship with clients and internal teams. Qualifications University degree or college equivalent in a multimedia/interactive/technical field or similar. 1-3 years digital, CRM operations, campaign management or related experience in an interactive, integrated agency or similar environment. Experience working in Braze, Salesforce, Adobe or a similar CRM deployment platform. Strong working knowledge of HTML and web design/functionality. Strong knowledge of email development methodologies and best practices. Understanding of mobile/responsive design and development. Strong attention to detail. Excellent communication skills (oral and written). Proven experience to work quickly and accurately under tight time constraints without compromising the quality of the deliverables or the project. Proficiency with Mac OS, Microsoft Project, Word, Excel, PowerPoint, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheets, etc. Ability to learn and use new platforms and software quickly. Ability to trouble shoot and solve problems independently. Basic knowledge of Photoshop, Illustrator and Graphic design practices. A desire to work in a fast-paced, challenging, and rewarding environment. Additional information Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation please contact Human Resources. #J-18808-Ljbffr