Customer Success
1 week ago
About CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.LocationThis is a globally remote role.Role OverviewWe are hiring a Customer Success – Team Manager to lead our global Customer Success Managers across regions. The role is focused on driving excellence in customer service, sustaining revenue retention and growth, and building high‑performing teams.Key ResponsibilitiesStrategic planning and analysis: prepare communication plans and messages for broader management forums, review KPIs, develop strategies to enhance customer engagement, improve retention, and drive upsells or cross‑sells.Customer interactions & support: resolve escalated customer issues and work with the team to ensure timely resolution.Team management: guide and support team members, conduct performance reviews, celebrate excellence, recognise achievements, and set individual growth goals.Cross‑functional collaboration: coordinate with Sales, Marketing, Product, and Support to align on customer needs and share feedback.Documentation & reporting: create and maintain clear documentation, ensuring high quality and attention to detail.QualificationsExcellent academic results at school and university.Bachelor’s or equivalent degree in Business, Communication, STEM or related field.Knowledge and passion for Customer Success, revenue management and technology; experience in SaaS or software industries.Track record of delivering exceptional Customer Success results.Commitment to continuous learning and improvement – curious, flexible, scientific.Creative problem‑solving and cross‑team collaboration.Experience growing and developing a CSM team.Hands‑on use of data to drive team activities and continuous improvement.Willingness to travel up to 4 times a year for internal events.Nice‑to‑have skillsProficiency in Japanese, Korean, Spanish, Portuguese, German, French, Italian, or other languages in addition to English.BenefitsDistributed work environment with twice-yearly team sprints in person.Personal learning and development budget of USD 2,000 per year.Annual compensation review.Recognition rewards.Annual holiday leave.Maternity and paternity leave.Employee Assistance Programme.Opportunity to travel to new locations to meet colleagues.Priority Pass for travel and upgrades for long‑haul company events.Equal Opportunity EmployerCanonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr
-
Customer Success Manager
2 weeks ago
Southwestern Ontario, Canada Musashi AI North America Full timeMusashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...
-
Customer Success Manager
2 weeks ago
Southwestern Ontario, Canada Musashi AI North America Full timeMusashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...
-
Customer Success Manager
2 weeks ago
Southwestern Ontario, Canada Ironbelly Studios Full timeMusashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...
-
Customer Success Manager
2 weeks ago
Southwestern Ontario, Canada Ironbelly Studios Full timeMusashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...
-
Customer Success Manager
2 weeks ago
Southwestern Ontario, Canada BusPlanner Full timeOverviewBusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space.You’ll serve as the primary...
-
Customer Success Manager
3 weeks ago
Southwestern Ontario, Canada BusPlanner Full timeOverview BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space. You’ll serve as the primary...
-
Customer Success Specialist
4 weeks ago
Southwestern Ontario, Canada Local Line Full timeLocal Line is looking to hire a Customer Success Specialist with previous B2B SaaS experience to join their team! This position will be a salaried, full-time role.We welcome candidates living anywhere in Canada but will give preference to those in the GTA/Southwestern Ontario regions.About the jobThe Customer Support/Success team at Local Line boasts a...
-
Customer Success
3 weeks ago
Southwestern Ontario, Canada Canonical Full timeOverview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon...
-
Global Customer Success Architect
3 weeks ago
Southwestern Ontario, Canada Ironbelly Studios Full timeA technology solution provider in Ontario seeks a Customer Success Manager to establish success operations and lead a global team. The ideal candidate will have extensive customer-facing experience and a strong technical background. Responsibilities include managing customer inquiries, analyzing feedback, and improving engagement strategies. This...
-
Global Customer Success Architect
2 weeks ago
Southwestern Ontario, Canada Ironbelly Studios Full timeA technology solution provider in Ontario seeks a Customer Success Manager to establish success operations and lead a global team. The ideal candidate will have extensive customer-facing experience and a strong technical background. Responsibilities include managing customer inquiries, analyzing feedback, and improving engagement strategies. This...
