Senior Manager, Fraud Oversight

Join to apply for the Senior Manager, Fraud Oversight role at RBC. Opportunity The Senior Manager leads a team responsible for managing RBC Bank Fraud and Payments program, overseeing all Fraud and Payments activities performed at RBC Bank or outsourced via an intergroup arrangement. The team addresses disputes, escalates concerns, identifies gaps in processing, and ensures procedures and job aids remain current. The Senior Manager ensures accurate and timely reporting for payments across various types and fraud. Responsibilities Manage the team responsible for executing all aspects of the RBC Bank Payments & Fraud programs. Act as a subject matter expert across Payments & Reg E & Fraud processes, providing guidance to junior team members. Monitor Reg E dispute volumes and team priorities, re‑assigning team members across workstreams. Identify potential gaps in processing and ensure they are addressed in a timely manner. Develop, evolve, and maintain procedures, guides, and tools to ensure clarity of execution for the Payments & Fraud programs. Assist in preparing evidence for oversight testing, internal audits, and regulatory examinations. Manage strategic projects that impact the success of the overall Payments & Fraud programs. Provide data‑driven insights to support ongoing monitoring of the end‑to‑end Reg E dispute program. Support analysis and remediation for regulatory, internal audit, or self‑identified corrective issues, ensuring timely resolution, documentation, and escalation. Review fraud claims for adjudication and decisioning. Compile quarterly Payment and Fraud reporting. Qualifications At least 7 years banking experience with supervisory experience; at least 5 years in Payments and Fraud domain. Strong experience in banking operations with a focus on dispute management and Reg E. Knowledge of industry best practices around Payments and Fraud. Background in fraud prevention or payments. Experience managing people. Very strong analytical skills, excellent written and oral communication skills, and business writing experience. Ability to work in a fast‑paced environment. Bachelor’s Degree or equivalent. Benefits A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and management opportunities. Opportunity to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high‑performing team. Opportunities to do challenging work. Opportunities to build close relationships with clients. Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-16 Application Deadline: 2026-01-12 Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all. #J-18808-Ljbffr