Director Of Operations

Company Description

Fairmont Jasper Park Lodge is a premier year-round resort offering exceptional outdoor adventures for both guests and colleagues. Jasper is a heaven for nature lovers and adventure enthusiasts, surrounded by the majestic Canadian Rockies and breathtaking landscapes. Whether you're seeking wildlife encounters, hiking, or simply enjoying the stunning natural beauty, this is the ideal destination to create unforgettable memories while advancing your career.

Job Description

The Fairmont Jasper Park Lodge is seeking a dynamic, passionate, and versatile individual to join our team as Director of Operations. Nestled within 700 acres of breathtaking natural beauty in Jasper National Park, this role offers unparalleled opportunities for professional growth and an adventure like no other.

Reporting directly to the General Manager, the Director of Operations will oversee the full scope of our iconic property’s operations, including the Rooms and Food & Beverage Divisions, Spa and Golf Operations, as well as Security. This role requires an innovative and thoughtful leader who can drive excellence in guest service, financial performance, and operational efficiency. At the same time, you will embody and uphold our brand promise: "Turning Moments into Memories" for every guest.

We are seeking a leader with the vision to prioritize and execute complex initiatives that elevate both guest and employee experiences. The successful candidate will be dedicated to mentoring and developing a highly engaged and motivated workforce, and fostering a culture of excellence. To succeed in this role, you will need to be adaptable, results-oriented, and have a strong sense of accountability combined with exceptional organizational skills.

What makes this opportunity truly unique is the setting. Imagine starting your day surrounded by majestic mountain views, spending your free time hiking, skiing, or exploring the outdoors, and contributing to the vibrancy of a close-knit community. Jasper National Park offers an unmatched lifestyle for individuals and families who are passionate about nature, adventure, and the great outdoors. This role is ideal for someone who thrives in an inspiring environment and wants to work, play, and grow in one of the most beautiful locations in the world.

Joining the Fairmont Jasper Park Lodge means becoming part of a dedicated team of hospitality professionals, committed to creating unforgettable guest experiences while pursuing personal and professional growth. If you share our passion for hospitality and the mountain lifestyle, we encourage you to apply and embark on this exceptional journey with us.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Access to our Golf and Lifestyle Program Activities
• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits such as Mental Health, Orthodontics and Fertility Drugs for full time permanent status
• Defined Contribution Pension plan for full time permanent status employees
• Employee Travel Program (with the addition of a specific Canadian Western Mountain Regional Program)
• Comprehensive Wellness Platform (Green Shield Health & Teladoc)
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

• Assume the responsibilities of the General Manager in their absence
• Assist in the preparation of the annual Business Plan and focus on tactical plans to achieve the business results
• Ensure that monthly financial outlooks for Operating Departments including Rooms, F&B, Golf, and Security are accurate and are being achieved.
• Lead all capital projects including development of capital plans and execution of projects, including the major renovation and rebuild plan of the hotel over the next few years.
• Ensure the consistent implementation and delivery of all Accor/Fairmont Service Standards. Keeping the appropriate focus on Forbes service training and LQA standards in order to drive RPS goals and oversee all tactical plans driving guest service.
• Core team member driving employee training culture and service recovery
• Handle guest concerns and feedback to ensure effective follow up resolution
• Ensure the smooth operation and coordination of the hotel through all hotel department Heads
• Support our team's commitment to Sustainability through active leadership supporting the sustainability goals of the hotel
• Responsible for Watson standard compliance and productivity meetings
• Complete the Month end and Forecast Commentary for Corporate Office and Owners as required
• Provide support and assistance as required to the Director of Talent & Culture, Director of Finance & Business support, Director of Sales & Marketing, and Director of Engineering
• Actively work with Director of Talent and Culture, GM, and L&D Manager to support and activate all L&D programs (GLP, IM, INES training, etc)
• With the Director of Finance & Business support, review all contracts (i.e. cleaning, maintenance & repair, telephones, etc.)
• Manage and coordinate relationships with all third party vendors that operate on property
• Senior representative for all BDDT’s, sites, pre cons, as required
• Ensure our team's commitment to Environmental Stewardship through active leadership on the Environmental Committee, monitoring of NNNEI commitments and interaction with Parks Canada
• Owner of the hotel’s Business Continuity, Emergency and Crisis Management Plans; including oversight of the hotel desktop exercises
• Provide active leadership in the culture of Health and Safety and accident prevention
• Function as key member of the Hotel Executive Committee and Leadership Team; including supporting and driving the exec EES action plan
• Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan
• Carry out any other tasks as assigned

Qualifications

• Experience as a DOO/GM preferred
• Extensive Operations management experience in F&B preferred. (Multi outlet, banquets)
• Clear working knowledge of budget planning & execution
• Post-secondary diploma/degree in hospitality or university an asset
• Proven record to coordinate multiple departments and to achieve goals
• Exceptional interpersonal and guest relations skills
• Proven team-leader with outstanding motivational skills and coaching ability
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
• Self-motivated, with the ability to make effective decisions

You will be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Jasper Park Lodge indicates that you are able to meet these requirements.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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