Product Development Specialist SPP

5 days ago

Maple Ridge, British Columbia, Canada Staples, Inc. Full time

Staples is business to business. You're what binds us together.

Staples Promotional Products leads the industry with design expertise, best in class technology and inspiring creativity. SPP offers hundreds of customizable products - from coolers to notebooks - that allow companies to maximize brand recognition and reach thousands of people at a low cost.

What you'll be doing:

  • Interacts directly with Account Managers, Customers and Vendors
  • Manages & expands Staples Promotional Product's relationship with individual customers through source/quote activities
  • Enable the Account Manager to meet/exceed assigned Company quarterly and annual top-line revenue and margin budget/goals through SPO source/quote activities that meet margin requirements and are sourced from preferred vendor channels
  • Enable the Account Manager to achieve year-over-year growth in client revenue and margin sales through SPO source/quote activities that meet margin requirements and are sourced from preferred vendor channels
  • Fields product questions from customers, specific to client's branded promotional merchandise and gift needs
  • Fluent in key customer brand guidelines (for expedited and accurate source/quote activities)
  • Generates quotes in key systems/formats including Bridge, Linc, SAGE, PPT, and email
  • Sources promotional merchandise products directly from local or Over Seas preferred vendors
  • Ensures that 80%+ of all source/quote opportunities remain with preferred/partner vendor item selections
  • Ensures that all quotes maintain margin/profitability guidelines
  • Attends local and out-of-town product/vendor tradeshows as required
  • Responds to Customer and Account Manager requests for promotional merchandise quotes
  • Proactively provides creative product sourcing ideas in support of customer marketing objectives or sponsorships
  • Attends client calls as requested and establishes strong relationships within targeted accounts
  • Directly handles incoming simple/transactional quote requests under $5,000 for all accounts
  • Directly handles incoming simple/quote requests over $5,000 for all accounts with approval from Account Manager
  • Submits complete/clean order-requests to Special Order Team for order entry
  • Maintains and increases margins within client and department guidelines
  • Ensures customer satisfaction by working with members of the Sales Team as well as members of sales support teams across the business
  • Responds promptly and within SLA to inquiries, issues and customer complaints
  • Stays current with new products and trends in order to help maximize sales and improve customer experience
  • Researches and prepares quotes to ensure maximum profit and market competitiveness
  • Accountable for team margin metrics and preferred vendor usage metrics
  • Maintains a record of quote activities and follow-up requirements in the designated system
  • Adds value to the customer experience by developing a thorough understanding of their business, project and/or operational requirements.
  • Advises the customer on the best product(s) to accomplish objectives and recommends custom solutions where warranted.
  • Provides creative solutions to exceed the customer expectations.
  • Contributes to the team effort by participating in the sales team calls/meetings, sharing of best practices, product ideas, and success stories, collaborating on proposal development and consultative selling techniques.
  • Provides team coverage upon request
  • Primary Interactions With
    • Account Managers
    • With Customers
    • With Vendors
    • With SPO Leadership
    • With Sales Leadership
    • With all departments within the company

What you bring to the table:

  • Exceptional customer service skills
  • Highly proficient business written and verbal communication skills, as well as the ability to discern message content
  • Strong organizational skills and the ability to handle and prioritize multiple tasks/projects simultaneously
  • Strong attention to detail

What's needed- Basic Qualifications:

  • 2+ years experience Sales and Sales Support

What's needed- Preferred Qualifications:

  • Bachelor's degree

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO and Holiday Schedule
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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