Customer Support Parts Specialist
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Turn customer questions into accurate parts orders for Braber Equipment through organized support, product knowledge, and clear communication.
As a Parts Advisor, you will assist customers through phone and email while supporting new orders within the parts team. This largely administrative position requires careful data entry, sales-order tracking, and spreadsheet maintenance. Agricultural or automotive mechanical knowledge supports effective parts assistance.
Key Responsibilities:
- Support customers with product information and parts guidance
- Process new orders through the Syspro ERP system
- Maintain accurate data entry throughout the sales process
- Track sales orders and update spreadsheets
- Handle web orders and additional assigned duties
Requirements:
- Customer support experience with exceptional service skills
- Agricultural knowledge preferred over automotive mechanical knowledge
- Strong written, oral, and organizational communication skills
- Comfort using Microsoft Office, especially Excel and Outlook
- Ability to prioritize, multitask, and maintain detail
Use customer service, parts knowledge, and accurate administration to help Braber Equipment process orders and support customers effectively.
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