Supervisor, FBO Operations

SUMMARY OF RESPONSIBILITIES Manage the daily operational activities on the ramp and adjacent Aprons ensuring safe, efficient on-time, customer-focused arrivals and departures. Work closely with the FBO team and crews ensuring that customer service needs are met while promoting two-way communications; Support the management of the customer interface; Resolve concerns from staff, crew, and / or customers issues within level of delegated authority. Ensure adherence to World Fuel Services standards related to the safe operation and maintenance of Fuel Trucks and Fuel Farm (if applicable). Responsible for all Fuel ordering and inventory. Ensure crew is prepared and fully trained for Winter Operations if support is required, identify support-needs immediately (prior to season start). Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships. FACILITIES Work closely with Ground Service Equipment (GSE) and Facilities teams across Canada to ensure that teams have the necessary tools and equipment of the trade to perform their roles. Ensure compliance with Security including controlling the access systems and issuance of any access keys, automatic and primary security control doors. Support Facilities in ensuring that evacuation plans are up to date and tested and that fire inspections are accomplished. Support Facilities Team as necessary in creating monthly work schedules to address the oversight of vendors and contractors engaged in facility projects. REVENUE Secure new and existing office and hangar tenants driving to achieve / maintain full occupancy. Manage lease administration and ongoing relationship management. Responsible for business development of ad hoc heavy aircraft customers including preparing quotes, ensuring the preparedness and excellent execution of the arrival / departure of these flights. Participate in the preparation of FBO Lineservice budgets and financial forecasts, including Capex, based on a comprehensive understanding of the financial drivers of the business. SAFETY Foster a safe work environment culture of safety by ensuring the effective implementation of all safety standards and programs as well as compliance. Support continuous improvement of the operation by identifying opportunities to improve SOPs to ensure optimal safety and profitability. Support Manager in the investigation of all occurrence reports including notifying the applicable authorities (fuel spills, security infractions, .) Ensure that Ramp Safety Rules, SOPs, manuals and best practices are observed. TRAINING Contribute to the development of effective FBO training materials by collaborating with peers including the SMS and training leads in Canada. Lead instructional and on-the-ground and hands-on-training as required; Work with Manager to ensure accurate Training Records. Administer FBO-employee onboarding, ensuring that new hires have required security and training resources (., RAIC, DA Licensing and other Ensure that Lineservice complete all OJT training requirements. Manager / Supervisor / Crew Chief must "sign-off" on Lineservice Trainee as ready-for-service. TALENT MANAGEMENT Support talent management processes as require Evaluate employee performance pre and post training and following SMS incidents. Supervise and provide direction, training, supervision, performance management and support to a team including Lineservice, Crew Chiefs, Trainer, Supervisors and Quality Assurance Coordinator. Report on the performance standards of FBO personnel to the Manager; work with Manager to identify performance issues and retraining / mitigation. Regularly monitors Lineservice team members to ensure they meet / exceed requirements. Support Manager with payroll, scheduling, timekeeping, vacation requests and overtime for employees. Work as Lineservice Attendant or Crew Chief as required. QUALIFICATIONS AND SKILLS REQUIRED To be considered for this position an individual must have 5 – 7 years’ experience on Lineservice as a Crew Chief / Supervisor at a FBO or on a Commercial Ramp. Other qualities include but are not limited to : Embodies professionalism, discretion and exhibits tact during communications / situations. Superior customer service and interpersonal / relationship skills. Strong supervisory skills including ability to motivate, train, and retain. Positive and collaborative attitude. Excellent problem solving and decision-making skills. High safety orientation as well as experience with SMS / safety management processes. Strong computer skills and understanding / knowledge of software related to the function. Flexible to work hours, including evenings and weekends, and be on call as required to meet the needs of the operation. Track record as someone who works well under pressure. Post-secondary education considered an asset. Fluent in French and English. BENEFITS Our perks and benefits include but are not limited to : RRSP matching Health, Vision and Dental Plans Paid vacation days Paid sick / personal days Employee Referral Program Service Awards #J-18808-Ljbffr