Claims Quality Assurance Advisor

Claims Quality Assurance Advisor Zurich Insurance invites you to apply for the Claims Quality Assurance Advisor role based in Mississauga, Ontario, Canada. The Opportunity Zurich Canada is currently looking for a Claims Quality Assurance Advisor to enhance and execute quality review processes for our claims area, supporting continuous improvement in alignment with business goals. Reporting to the Head of Claims QA & Governance, you will play a pivotal role by analyzing and reviewing claims files, collaborating across teams to improve processes, and helping Zurich deliver on our promise of service excellence. This posting is for an existing vacancy. What You Will Do Analyze and assess claims through both open and closed file reviews to identify and measure leakage and compliance issues in the claims assessment process Identify improvement opportunities and support development of solutions to continuously enhance the claims handling process Liaise closely with senior managers to ensure stakeholders are promptly aware of any significant issues identified during file reviews Conduct regular technical and best practice reviews with claims management to ensure our quality assurance program aligns with business strategies and industry best practices Ensure closed files comply with pre‑determined industry standards and Zurich’s internal benchmarks Support delivery of key business objectives, including financial effectiveness, operational efficiency, customer satisfaction, and compliance as measured by the Zurich Global Claims Scorecard Prepare draft manuals for claims procedures and contribute to the development and implementation of new policies and process improvements Research, analyze, and provide recommendations on claims protocols to inform continuous improvement Provide specialist advice to internal teams and support colleagues through knowledge sharing and technical guidance Model Zurich’s core values and foster a positive team environment Required Qualifications Bachelor’s degree and 4 or more years of experience in a technical claims role or High School Diploma (or equivalent) and 6 or more years of experience in a technical claims role Knowledge of business and compliance practices in the insurance industry Proficiency in Microsoft Office suite Preferred Qualifications Strong communication and negotiation skills Effective conflict resolution, presentation, and project management abilities Commitment to continuous learning and professional growth We are committed to pay equity. The salary range for this position is $75,000 – $90,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. Our Culture We are proud of our culture. We are passionate about Diversity, Inclusion, Equity, and Belonging (DIEB). We have a collaborative culture where diversity of thought is valued. We care about our employees’ well‑being and offer a comprehensive health/benefits plan with varying levels of coverage. Employees receive a minimum of four weeks of vacation per year. Employees receive four personal days per year. We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities. We care about our communities and give back through time and resources. We have won numerous awards for our workplace culture, including Greater Toronto’s Top Employers and the Insurance Business Canada’s 5‑Star Diversity, Equity, and Inclusion Award. About Us Zurich Canada is part of the Zurich Insurance Group, a multi‑line insurer with approximately 55,000 employees worldwide. With over 650 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in‑depth knowledge of industries and local markets. We are committed to providing a diverse, inclusive, and barrier‑free environment and to supporting accessibility for all. Zurich does not accept unsolicited resumes from search firms or employment agencies. #J-18808-Ljbffr