Intermediate Operations Engineer

Collaborating with our Engineering Manager, our Intermediate Operations Engineer will support and optimize .NET, React, NodeJS, and microservices applications to ensure high availability and performance. The role includes monitoring Azure environments, troubleshooting issues, automating processes, and improving system reliability while working closely with development teams and participating in release readiness and on‑call support. Position Responsibilities Provide Level 2 / Level 3 operational support for .NET, React, NodeJS, JavaScript, and Microservices-based applications ensuring high availability and performance. Monitor and maintain Microsoft Azure clusters, troubleshoot issues, and optimize cloud resources. Apply New Relic and Azure Data Explorer (ADX) to monitor and analyze application performance. Perform root cause analysis and resolve incidents promptly to minimize downtime. Develop and maintain SQL queries for data analysis and operational tasks. Demonstrate a proactive approach to identifying problems, create and enhance automation scripts to streamline processes and reduce manual effort. Collaborate with development and infrastructure teams for smooth deployments and operational readiness. Monitor production environment, track important performance indicators, and develop strategies to improve efficiency. Maintain the reliability of system with accurate monitoring and alerts with well‑defined service level objectives as per Application Criticality Framework. Participate in system design consulting, platform management, and release readiness. Facilitate technical incident investigations, manage communication while triaging complex issues. Mentor junior team members and promote standard processes in operational support. Ability to use GitHub CoPilot / M365 CoPilot to enhance productivity and efficiency. Addresses area‑level risks, provides and implements mitigation plan. Provide primary operational support for multiple large, distributed software applications. Work with business clientsand internal and external teams to debug or resolve application issues. Flexible to provide rotational On‑call support to resolve issues as required. Required Qualifications Bachelor’s degree in Computer Science or other technical, scientific field. 5+ years experience in Operations Engineering or Technical Application Support. Strong knowledge of .NET, React, NodeJS, JavaScript, and Microservices architecture. Hands‑on experience with Microsoft Azure services and cluster management for micro services hosted on AKS. Proficiency in SQL and scripting languages (PowerShell, Shell, Python). Familiarity with ITIL processes, SNOW, JIRA, and ticketing workflows. Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries, Stored procedure review and analysis, Shell Scripting/Power Shell/UNIX scripting, Windows/Batch Scripting, Windows Task scheduler, and Monitoring tools like New Relic, Moogsoft, and Azure Data Explorer (ADX). Excellent problem‑solving skills and proactive approach to system reliability. Preferred Qualifications Previous success in technical engineering or application support as L2/L3. Experience with CI/CD tools (Jenkins, Azure DevOps) and release management. Knowledge of containerization (Docker, Kubernetes). Experience with Z/OS Connect for mainframe‑API integration; skilled in API management platforms (APIM) and API testing tools (Bruno, Postman, Insomnia) for REST/GraphQL validation. Exposure to Agile methodologies and ITIL practices. Experience in financial services or large‑scale enterprise environments. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‐being and inclusion are more than just words. As part of our ditributed team, we’ll support you in shaping the future you want to see. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、recruitment@manulife.comまでご連絡をお願いします。 Referenced Salary Location Waterloo, Ontario Working Arrangement ハイブリッド勤務 Salary range is expected to be between $83,400.00 CAD - $133,400.00 CAD. If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr