Senior Product Manager, Mortgage Servicing

Join nesto — proudly named Canadian Rocketship 2025*. A Deloitte Fast 50 company evolving alongside Canada’s top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future.BUILD lending technology with the best developers, AI engineers, and mortgage experts in the country. Work on a modern tech stack and a development framework designed to unlock your full potential and accelerate your career.Hypergrowth: Deloitte Fast 50 — 3 years in a rowTech community credibility: TechTO Canadian Rocketship 2025*Industry leadership: CLA Lending Company of the Year — 4 consecutive yearsTalent magnet: CMP Top Mortgage Employer 2025Trusted technology: powering major financial institutions across CanadaAn entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.Who are youBuilders. Problem-solvers. Curious minds. People who move fast, embrace innovation, and believe we’re stronger together.If you trust your skills and want to build real technology that reshapes an entire industry, join us now.About nesto and Nesto Cloudnesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada’s most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.What you’ll be doingAct as the primary servicing subject-matter expert for mortgage and consumer lending products, deeply understanding end-to-end servicing processes, regulatory requirements, and operational realities.Partner with Product Managers to translate servicing needs into clear product requirements, user stories, acceptance criteria, and use cases.Ensure the product vision, roadmap, and feature prioritization reflect real-world servicing requirements, operational efficiencies, and compliance considerations.Identify and assess the impact of new lending features, regulatory changes, and servicing workflows to help shape product direction and support strategic decisions.Work closely with engineering, design, QA, operations, and compliance to validate designs and proposed solutions, ensuring they align with servicing best practices and industry standards.Support the backlog refinement process by prioritizing servicing-related epics and stories, balancing customer experience, operational needs, and technical feasibility.Participate in release planning, UAT, and pre-launch readiness to ensure servicing use cases are fully supported, edge cases are addressed, and downstream impacts are understood.Conduct research on industry trends, evolving regulations, servicing technologies, and competitor approaches, bringing insights to guide product evolution.Create and maintain detailed documentation of servicing processes, scenarios, requirements, and system behaviors to support product teams and cross-functional stakeholders.Act as the go-to expert for servicing workflows, answering questions, supporting issue triage, and ensuring the product supports exceptional servicing experiences across all lending products.Who we are looking for5–7+ years of hands-on experience in mortgage servicing (bank, credit union, monoline lender, servicer, or processing/administration provider).Deep expertise across core servicing functions, including payment processing, mortgage accounting, escrow management (property taxes, fire insurance, renewals), interest calculations, discharge/payout processes, and arrears/default management.Strong knowledge of regulatory and compliance requirements related to mortgage and consumer lending (e.g., property tax rules, insurance coverage guidelines, NSF/arrears notices, provincial regulations, reporting obligations).Experience working with servicing platforms or LOS/LMS systems, with the ability to translate operational needs into functional system requirements.Demonstrated ability to collaborate effectively with product, engineering, design, operations, compliance, and QA teams.Comfortable writing or contributing to user stories, acceptance criteria, process maps, and business rules.Exceptional problem-solving skills with an ability to anticipate downstream impacts and foresee edge cases in servicing workflows.Strong communication skills with the ability to explain complex servicing concepts to non-experts in Product and Engineering.Preferred but not a mustExperience with other lending products (HELOC, personal loans, private lending, reverse mortgages, construction financing).You shouldn't apply ifYou do not have deep experience in mortgage servicing; we are looking for an industry expert.You do not thrive in a fast-paced, collaborative, and sometimes ambiguous environment.You are not open to experimentation and continuous improvement.Interview ProcessDiscovery Call with our Director, Residential Technology – 30 minutesTake-home Assignment followed by a Presentation and Q&A – 60 minutesFinal Non-Technical Interview with one additional stakeholder – 60 minutesCriminal Record and Reference Checks + OfferThe RewardThe A-Team: Work alongside high-performing talent in the industry.Accelerated Growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.Top-Tier Coverage: Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.Rest & Recharge: 4 weeks of vacation to ensure you stay at peak performance.Best-in-Class Tools: Access to the resources and tech you need to execute without friction.Working framework: the environment that makes you productive and enables teamwork.Diversity and InclusionAt nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all. #J-18808-Ljbffr