Personal Banking Associate

Personal Banking Associate – Chabanel Branch Join TD Canada Trust as a Personal Banking Associate at the Chabanel Branch. You will be part of the frontline team dedicated to building deep, lasting relationships with customers, performing a broad range of customer service transactions, and providing advice on services, products and solutions. Overview Location: Montréal, Quebec, CanadaHours: 37.5 hours per weekBusiness Line: Personal & Commercial BankingSalary Range: $47,200 – $61,000 CAD (subject to experience and location) Job Description We are looking for a Personal Banking Associate who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice, and banking solutions. In this role you will engage customers, build confidence in digital banking tools, and support the frontline staff with cash and non‑cash transactions. Typical Day Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence Participate in the timely and accurate completion of business processes and procedures Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives Job Requirements High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months Post‑secondary or undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet Knowledge of banking solutions and processes to advise customers A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner Benefits Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more at TD's career site. Career Development & Training We provide training and onboarding sessions, regular development conversations, mentoring programs, and an online learning platform to support you in building skills and advancing in your career. Interview Process Recruiters will schedule interviews and communicate outcomes by email or phone call. Accommodations Your accessibility is important to us. Please let us know if you’d like accommodations throughout the interview process, including accessible meeting rooms or captioning for virtual interviews. Language Requirement (Quebec Only) Non‑mandatory French proficiency is required for this position in Québec. Additional details are available on application. #J-18808-Ljbffr