manager, personnel services

Title posted on CareerBeacon - Service Delivery Manager, EpicPosted on December 17, 2025 by Employer details Bell CanadaA proud part of the Bell MTS family of companies, Epic specializes in delivering a full suite of IT services to help Manitoba businesses succeed. Whether our customers are looking for-managed, cloud, or professional services, they can count on our team of technical experts to deliver the solution that is right for them. New employees at Epic enter a dynamic workplace operating in a sophisticated, high-technology industry. To put it simply, we challenge our people every day to embrace change and innovation.

We also recognize that talented, creative people have many options when choosing where to pursue their careers. Our company offers a wide variety of career development paths and we constantly invest in our people. SummaryReporting to Manager, Client Services the successful applicant will maintain strong customer relationships and improve our services to maintain customer satisfaction, while maintaining contracted Service Level Agreements (SLAs) and improving account profitability. You will demonstrate excellent communication and computer skills.

Key ResponsibilitiesDevelop a solid working relationship with assigned key client contacts by interacting with them regularly, ensuring the client is aware of the services delivered and their value through professional, quality customer service. Working with the Account Manager and delivery team, contribute to the strategy, content development and presentation of client annual roadmaps. Chair the roadmap review with the client, ensuring the reviews are completely annual, while the account manager is accountable for the business development strategy stemming from the roadmap. This could include supporting the Account Manager in contract renewals and/or amendments.

Accountable for chairing regular client meetings (status meetings, business reviews, or executive checkpoints), taking minutes and action items, discussing issues and progress, and running any supporting reports. Deliver accurate monthly (or appropriately timed) business reviews including KPIs, SLAs, inventory audits and commentary, communicating reports internally for best practice contract management action items and tool/system/billing updates and changes. Act as a conduit to Inside Sales and Account Management, where the customer requires the procurement of new products, licensing, or warranty renewals. Ensure quotes are prepared, processed, and invoiced promptly and efficiently.

Notify the account team and create contract amendments when equipment alterations are observed. Ensure tickets have appropriate client-facing comments, and that time is recorded and appropriately categorized. Escalate to the right technical reporting manager where expectations are not being met by the delivery team. Qualifications2 ? 4 years of IT service delivery / customer management experience with a strong customer focus and solid understanding of how customer requirements dictate service delivery.

Experience

understanding business, analytics, and financial processes. Strong decision-making skills. Superior interpersonal skills, strong written and verbal communication skills. Working knowledge of Microsoft office applications.

Project management experience an asset. Adequate knowledge of French is required for positions in Quebec. Additional InformationPosition Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Manitoba : WinnipegWork Arrangement: Hybrid (must be based in Canada and report to a Bell office at least 3 days a week)Application Deadline: 01/09/2026 #J-18808-Ljbffr