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Delivery Manager

3 hours ago

Vancouver, Canada Two Circles Ltd Full time

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.We’re looking for a Delivery Manager to support the global Audience Intelligence product organization by orchestrating delivery across multiple product squads, ensuring roadmap items are delivered predictably, and embedding high-quality delivery practices across the region.You will be the operational backbone that helps our PMs, engineers, and designers work efficiently and stay aligned. Your role will focus on internal product delivery, while also juggling client-specific requests — ensuring we ship features, migrations, platform improvements, integrations, and workflows on time and with quality.You’ll work closely with global teams (North America, EMEA, and eventually India) to manage delivery plans, unblock teams, oversee sprint processes, surface risks early, and ensure visibility across the organization. You will also help mature our delivery discipline, introducing scalable processes that allow us to move faster as our product footprint grows.This is an ideal role for someone who loves bringing structure to complex environments, thrives in highly collaborative product/engineering settings, and understands what it takes to deliver SaaS products reliably at scale.What you'll be doingOrchestrating Product DeliveryPartner closely with our global Programme Lead to coordinate delivery across multiple Audience Intelligence product squads (e.g., Integrations, Foundation Data, Applications, etc.),Maintain delivery plans, key milestones, dependencies, and risk registersEnsure squads are aligned to roadmap priorities and understand cross-team implicationsTrack progress against quarterly objectives and proactively identify risks to timelines or scopeSprint & Agile Delivery ManagementRun and continuously improve sprint ceremonies (planning, refinement, reviews, retros)Ensure Jira boards, epics, and tickets stay organised and reflect real delivery statusSupport PMs in breaking down roadmap initiatives into deliverable incrementsDrive consistency in how teams estimate, plan, and communicate workImplement tracking in Jira to help us understand where we’re spending our time each sprint, how we can be more efficient, etcCross-Functional CollaborationWork closely with Product Managers to translate roadmap priorities into delivery plansPartner with Engineering Leads to coordinate sequencing, capacity, and trade-offsAlign with Design, Data Ops, and Platform Engineering to ensure requirements are clear and dependencies are understoodCoordinate with regional teams (NA, EMEA, India) to create a unified delivery rhythmSupport regular reporting to key stakeholders across the business on progress against the roadmap, risks, etc.Operational ExcellenceImprove predictability and reduce friction by introducing repeatable delivery processesIdentify blockers early and ensure fast escalation/ownershipImprove visibility of delivery progress for leadership and stakeholdersSupport documentation and communication around releases, dependencies, and change impactsSupporting a Scalable Product OrganisationHelp establish delivery standards and playbooks as the product org expandsFoster a culture of transparency, accountability, and continuous improvementCoach squads on agile delivery best practice and efficient communicationContribute to shaping how Audience Intelligence plans, executes, and ships softwareIn your first year, you might have…Enabled consistent, predictable delivery cycles across 2–3 Audience Intelligence product squadsHelped roll out major product initiatives (segmentation upgrades, monitoring UI, integration framework enhancements, new UX patterns)Improved cross-timezone coordination, reducing delays caused by hand-offsIntroduced delivery processes that improved visibility and reduced planning noiseShaped release tracking, planning rhythms, and delivery dashboardsSupported successful migration waves across the new integration frameworkRequirements4+ years in delivery management, agile project management, or technical program management within a SaaS or product-led environmentDemonstrated success coordinating delivery across multiple engineering or product teamsStrong understanding of Agile/Scrum/Kanban and experience facilitating ceremoniesHands-on experience with Jira, Confluence, and delivery planning toolingExcellent communication and stakeholder management skills across technical and non-technical audiencesStrong organisational skills and ability to manage complex dependenciesExperience working with distributed/global teamsBonus points if you have:Familiarity with software engineering workflows, data pipelines, and cloud-based platformsExperience with data pipelines, cloud-based platforms, DevOps, etc.Experience working in a hybrid SaaS/services organisedExperience supporting a product organisation during a scaling phaseExperience working with global teams/across multiple timezones #J-18808-Ljbffr